Palak Singh
New Delhi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Manager
TravClan Technology India Pvt. Ltd.
New Delhi
06.2021 - 01.2024
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Assisted with hiring process and training of new employees.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Commerce - Commerce
Delhi University
New Delhi05-2021
High School Diploma -
Lucknow Public School
Lucknow04-2016
Skills
- Leadership
- Team Management
- Team training and development
- Customer Relations
- Operations management
- Negotiation
- Strategic planning
- Effective Communication
Certification
- Certificate course in Media Studies - RK Films & Media Academy [6 Months]
- Travelport Smartpoint Basic Course - Galileo
Languages
Hindi
First Language
English
Proficient
C2
Accomplishments
- Blogging Department Head, Commercium, The Commerce Society of PGDAV College (DU)
- Employee of the Month, TravClan - Aug 2021
- Employee of the Month, TravClan - Oct 2021
- Extra Mile Achiever, TravClan - Nov 2021
- Extra Mile Achiever, TravClan - Apr 2022
- Extra Mile Achiever, TravClan - Dec 2022
- Extra Mile Achiever, TravClan - Jun 2023
Affiliations
- Supervised a team of 16 staff members.
- Developed new SOPs for better functioning of the team.
- Documented and resolved issues which led to better customer experience.
- Handled escalations and made criteria's to prevent them at the first place.
- Received a number of awards for the contribution in work throughout the tenure.
- Contributed towards Company's Hiring Process by taking Interviews and GDs.
Timeline
Business Manager
TravClan Technology India Pvt. Ltd.
06.2021 - 01.2024
Bachelor of Commerce - Commerce
Delhi University
High School Diploma -
Lucknow Public School
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