Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic
Palak Singh

Palak Singh

Delhi

Summary

Highly accomplished transformation consultant, I bring a robust analytical background and a proven track record of optimizing performance and refining operating model strategies for businesses. My expertise spans across Procurement, Strategic Sourcing, and the F&A domain, with a history of driving success within top Fortune 500 companies. I am recognized for my exceptional stakeholder management, adept multitasking abilities, and a creative approach to problem-solving. My experience with both startups and multinational corporations has cultivated a multifaceted approach to tackling challenges. I thrive on learning new things and excel in adapting to ambiguous situations, always eager to embrace the next challenge that comes my way.

Overview

8
8
years of professional experience

Work History

Business Transformation Consultant

Accenture
Delhi NCR
05.2022 - Current
  • Spearheaded transformative initiatives within the Finance and Supply Chain sectors for top-tier Fortune 500 companies in FMCG and Energy
  • Executed comprehensive operational assessments, crafting future-state scenarios and strategic implementation roadmaps
  • Delivered compelling presentations to C-suite executives, securing endorsement for project strategies and fiscal advantages
  • Authenticated business cases and financial analyses, collaborating closely with CFOs and senior leadership
  • Championed process optimization, achieving a 35% surge in efficiency, 20% cost savings, and a 10% enhancement in solution quality
  • Resolved process inefficiencies through meticulous root cause analysis, delivering a 40% reduction in operational waste and $350,000 in savings
  • Orchestrated project management efforts, refining cross-functional communication and slashing project timelines by 25%
  • Directed strategic initiatives that boosted customer satisfaction by 10% and expanded the customer base by 5%
  • Applied Lean techniques to elevate cost efficiency and quality, conducting comprehensive COPQ cost of poor quality analysis, standard deviation method, pareto analysis and productivity analyses
  • Increased the company's profit margin by 20% for each job by successfully eliminating waste.

Management Consultant - Financial Transformation

EXL
Delhi NCR
04.2020 - 05.2022
  • Joined financial transformation initiatives within the Strategic Sourcing Source to Pay) team for a major US BFSI client, optimizing Commercial Sourcing and Procurement processes
  • Successfully managed a pilot project for the Procurement-Spot Buy process, ensuring seamless transition and operational excellence
  • Expertly crafted and managed a diverse array of contractual documents, including RFX, RFQ, and RFP templates, across IT, Marketing, HR, and Professional Services commodities
  • Achieved over $10 million in annual savings by implementing cost reduction strategies, vendor negotiations, automation, contract consolidation, and lean methodologies
  • Led innovative transition initiatives, including TAT analysis, ServiceNow Implementation, Contract Lifecycle Management CLM tool deployment, CSAT Automation, and comprehensive Spend Analysis
  • Served as a direct liaison to the client's Director of Procurement, ensuring alignment of strategic objectives and fostering strong stakeholder relationships
  • Demonstrated proficiency in data analytics and reporting, utilizing tools such as Excel, VBA, MS Forms, and SharePoint to create insightful dashboards and volume charts
  • Recognized for exceptional performance with a fast-track promotion within the first 8 months of the project tenure
  • Undertook leadership responsibilities in stakeholder management and team performance reporting, including SLA, TAT, and KPI metrics.

Senior Procurement Operations Associate

Accenture
Delhi NCR
03.2018 - 10.2019
  • Ownership buying and sourcing processes leading to success in the key areas of negotiations, account management, vendor management and purchasing lifecycle management
  • Manage the PO lifecycle, demonstrate market intelligence for the indirect procurement categories
  • Collaborate and work with Indirect Procurement team and business Project Managers to identify sourcing opportunities based on spend through the buyer and sourcing assisted processes
  • Identify new vendor catalogs to streamline the buying process and the selection of items for purchase
  • Recognize unusual transactions, trends, or variations
  • Communicate findings to supervisor or manager
  • Negotiate prices and terms with suppliers on their RFQ to meet specified quality, delivery and cost objectives
  • Execute contract negotiation and development in coordination with the contracts and stakeholders
  • Generation of Spot Buys with & w/o negotiation following Contract terms and within CTQ and SLA
  • Lead the team in handling Service Now
  • Provided multiple pieces of training to educate the team to work on the domain
  • SPOC to handle escalations if any, and escalate matters requiring the senior management's attention on a timely basis- Service Now.

Category Manager

HealthMug
Delhi
03.2016 - 03.2017
  • Category Manager Personal Care, handling key accounts of HealthMug, Brand onboarding, B2B sales, Procurement of goods, Strategic Negotiation with key business holders for the increase of sales and improve customer satisfaction
  • Recommending product assortment - Adds/ Deletes/ Adjustments to stocking levels) through internal category reviews
  • Creation of complete price strategy - Good/ Better/ Best)- Margin Improvement
  • Develop customer focussed promotional programs- establish goals and provide CEO, the measurable metrics on the success of those programs ROI
  • Review monthly share data for all customers, note changes and make recommendations
  • Review monthly order return numbers by customers, prepare analysis and help develop programs with Quality Assurance dept to reduce returns at customer levels
  • Conduct competitive analysis on catalogs, mailers, email campaigns, websites, pricing strategy etc
  • Negotiate margins/transfer price from seller partners on the catalog sourced
  • Inventory control measures.

Executive - Inventory, Content & Quality

Blinkit (then Grofers)
Delhi NCR
04.2016 - 06.2016
  • Handle Grocery Category for Delhi NCR
  • Listing of inventory and SKU's on the Grofers app/website
  • Creation of Product description for Grocery category products
  • Create promotional content, product descriptions for various products for Monthly & Occasional sale
  • Inventory/ Catalogue Management
  • Categorization of different SKU's under various sub-product groups
  • Maintain day to day coaching and feedback trackers, quality bucket and movement grids, including overhauling of CTQ parameters to maintain the quality at optimum levels.

Education

Bachelor of Science in Botany (Hons.) - 7.4 CGPA

Hindu College, University of Delhi
06.2015

Skills

  • Stakeholder Management
  • Agile Methodologies
  • Problem Solving and analytical skills
  • Project Management
  • Cross-functional Team Leadership
  • Problem Solving Strategic Planning
  • Ability to deliver results
  • Contract Management
  • Cost Optimization and Reduction
  • Vendor Management
  • RPA Automation
  • Attention to Detail

Websites

Accomplishments

Groferstimization and Contract negotiation.
  • Over $10 million Hard Cost Avoidance in EXL through Contract consolidation
  • This savings generated in FY22-23 is for the largest vendor the Insurance client; my strategy for negotiation was contract consolidations and rates negotiation yielding big savings.
  • Fast track promotion for consecutive Top performer for 5 quarters at EXL
  • Was promoted to 1 grade higher within 1 year.
  • 40% in Auto PO generation at Accenture
  • Executed automation for US based Chemical giant client of their 40% manufacturing plants PO's in indirect category through lean methods and waste elimination

    • Languages

    • English
    • Hindi

    Timeline

    Business Transformation Consultant

    Accenture
    05.2022 - Current

    Management Consultant - Financial Transformation

    EXL
    04.2020 - 05.2022

    Senior Procurement Operations Associate

    Accenture
    03.2018 - 10.2019

    Executive - Inventory, Content & Quality

    Blinkit (then Grofers)
    04.2016 - 06.2016

    Category Manager

    HealthMug
    03.2016 - 03.2017

    Bachelor of Science in Botany (Hons.) - 7.4 CGPA

    Hindu College, University of Delhi

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