Sitecore
PALAK SINGHAL
Web Content Specialist
Vadodara,GJ
Summary
Experienced Sitecore Content Specialist with 4+ years of expertise in content management and client engagement. Certified Sitecore Content Hub Administrator with a focus on DAM, Metadata, Taxonomy, and Workflow for over 3.5 years. Skilled in multilingual content management, workflow optimization, HTML/CSS, and agile project management using JIRA. Effective communicator with a proven track record of enhancing digital experiences.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
10
10
Certifications
2
2
Languages
Work History
Sitecore Content Specialist
Horizontal Digital
05.2022 - Current
- Experienced with CMS platforms beyond Sitecore, including Drupal, Optimizely, AEM, and WordPress.
- Lead the creation, editing, and publishing of content using Sitecore CMS and Content Hub modules, such as DAM, Metadata, Taxonomy, and Workflow.
- Defined and enforced content governance policies, and metadata/tagging strategies to improve content discoverability.
- Managed multilingual and multi-region content with translation workflows and developer-built components.
- Enhanced content aesthetics and structure using HTML and CSS within Sitecore editors.
- Collaborated closely with developers and stakeholders to align content with business goals and brand guidelines.
- Troubleshot and resolved Sitecore content-related issues, ensuring smooth platform performance.
- Maintained website content lifecycle using CMS tools, ensuring quality, accuracy, and SEO compliance.
- Assisted in workflow creation for content approval and publication, and managed metadata and tagging to organize digital assets.
- Supported multilingual content updates, with translation workflow management.
- Collaborated with marketing, development, and product teams for a cohesive digital experience delivery.
- Utilized JIRA for task tracking and team coordination.
- Proficient in Figma for referencing UI/UX designs, and aligning content layout accordingly.
- Successfully delivered 11+ projects across the Middle East, the US, the UK, and India.
Client Engagement Specialist
Asmi Global Softwares Pvt. Ltd
01.2019 - 02.2020
- Served as the primary point of contact for clients, managing relationships, and ensuring high satisfaction levels.
- Facilitated clear communication between clients and internal teams to align expectations and project deliverables.
- Conducted regular follow-ups and status updates, addressing client queries and resolving concerns promptly.
- Supported the onboarding and training of clients on platform use and content management best practices.
- Led successful business development efforts, securing new accounts while maintaining existing client relationships.
Education
Bachelors of Technology - Computer Science And Engineering
Rajasthan Technical University
01.2015 - 01.2019
Skills
Content lifecycle management
Certification
XM Cloud for content Author, 10/2024
Overall Experience
5.5 years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leaveSoftware
Figma
Drupal
Contentful
AEM - Adobe Experience Manager
Optimizely
Wordpress
Content Publishing
Web Content Management
Content Management System
XM Cloud
Metadata, Taxonomy, Tagging, Digital Asset Management, Translation Workflows, Streamlined Workflow Approvals & Governance
Jira
Monday
HTML/CSS -RTE & Editors
Content Authoring
WCGA Compliance
Sitecore Content Hub & Sitecore Personalize
Multi-lingual content management and Multi-region content management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Sitecore Content Specialist
Horizontal Digital
05.2022 - Current
Client Engagement Specialist
Asmi Global Softwares Pvt. Ltd
01.2019 - 02.2020
Bachelors of Technology - Computer Science And Engineering
Rajasthan Technical University
01.2015 - 01.2019
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