Palak Srivastava
Jaipur
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Insurance Associate
Metlife
Jaipur
05.2023 - Current
- Assisted customers with their insurance coverage needs, including providing quotes and answering questions.
- Conducted reviews of existing policies to ensure they meet customer requirements.
- Developed detailed reports on insurance policy performance and trends.
- Processed new applications for insurance coverage, ensuring accuracy of information provided by the customer.
- Provided guidance to customers on the best type of coverage for their individual needs.
- Resolved customer complaints in a timely manner, escalating as necessary to management for resolution.
- Participated in meetings with clients, brokers, consultants, and other stakeholders regarding insurance matters.
- Created spreadsheets tracking financial transactions related to premiums received from customers.
- Filed and submitted insurance claims.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collaborated with fellow team members to manage large volume of claims.
- Handled modification and updating of policies.
Education
Bachelor of Arts - English Litreature
Aakashdeep PG Girls College
Jaipur05-2022
Board of Secondary Education - Class 12th
Aakashdeep Public School
Jaipur03-2019
Senior Secondary Examination - Class 10th
Kendriya Vidhyalaya No. 1
Jaipur03-2015
Master of Arts - English Litreature
University of Rajasthan
JaipurSkills
- Policy analysis
- Data Entry
- Insurance Claim Forms Review
- Teamwork and Collaboration
- Customer Service
- New Policies Processing
- Information Verification
- Microsoft Office
- Written Communication
- Organizational Skills
- Documentation abilities
- Reporting abilities
- Active Listening
- Paperwork Processing
- Decision-Making
- Documentation skills
- Document Control
- Analytical Skills
- Background in insurance
- Coverage Determination
Accomplishments
- Received the Bar Raiser award for doing the Highest Production continuously for 2 months.
- Received the GEM Award which is based on highest production and auditing the cases correctly.
Languages
English
First Language
Certification
- DIFFICULT INTERACTIONS
May 2023 to Present - ETHICS AT WORK
June 2023 to Present - Process Excellence
Sept 2023 to Present
Affiliations
- I like to sing in my free time.
- Travelling
- Love to play Volleyball
- Foodie
Timeline
Insurance Associate
Metlife
05.2023 - Current
Bachelor of Arts - English Litreature
Aakashdeep PG Girls College
Board of Secondary Education - Class 12th
Aakashdeep Public School
Senior Secondary Examination - Class 10th
Kendriya Vidhyalaya No. 1
Master of Arts - English Litreature
University of Rajasthan
Similar Profiles
Khalan TolsonKhalan Tolson
Senior Risk Analyst & Policy Underwriter at MetlifeSenior Risk Analyst & Policy Underwriter at Metlife
Rup RoyRup Roy
Senior Data Engineer at MetLifeSenior Data Engineer at MetLife
Brock BurdexBrock Burdex
Sr Customer Care Consultant at MetlifeSr Customer Care Consultant at Metlife
HITESH JHAHITESH JHA
Specialist at MetLifeSpecialist at MetLife
ANAMIKA GUPTAANAMIKA GUPTA
Software Engineer at XebiaSoftware Engineer at Xebia