PALANI DOSS K
Tiruchirappalli
Summary
Accomplished Operations Leader with 21 years of experience driving large-scale U.S. Healthcare Revenue Cycle Management operations. Managed a USD 15M portfolio, led 700+ employees, supported 15+ clients, improved productivity by 15%, maintained 10/10 CSAT, and earned six promotions through sustained performance and leadership excellence.
Overview
2
2
Languages
21
21
years of professional experience
Work History
Associate Director - Operations
Omega Healthcare Management Services
01.2024 - Current
- Led strategic healthcare RCM operations, engaging executive stakeholders and governing service delivery while transforming operations and managing business performance across multiple client engagements.
- Monitored staff performance and developed improvement plans.
- Developed strategic plans to improve operational efficiency and effectiveness across departments.
- Chaired meetings, presenting reports and updates to keep team members informed and engaged.
General Manager
Omega Healthcare Management Services
01.2022 - 01.2024
Deputy General Manager
Omega Healthcare Management Services
01.2019 - 01.2022
Senior Manager
Omega Healthcare Management Services
01.2015 - 01.2019
Manager
Omega Healthcare Management Services
01.2012 - 01.2015
Team Lead
Omega Healthcare Management Services
01.2009 - 01.2012
Operations Executive/Process Associate
Omega Healthcare Management Services
01.2006 - 01.2009
Education
B.Sc. - Chemistry
MDT Hindu College
01-2004
Skills
- Revenue Cycle Management
- Operational Excellence
- P&L Management
- Strategic Planning
- Business Transformation
- Change Management
- Client Delivery
- Governance
- Quality & Compliance
- Customer Success
- Workforce Management
- Leadership Development
Custom
Accomplished Operations Leader with 21 years of experience driving large-scale U.S. Healthcare Revenue Cycle Management operations. Managed a USD 15M portfolio, led 700+ employees, supported 15+ clients, improved productivity by 15%, maintained 10/10 CSAT, and earned six promotions through sustained performance and leadership excellence.
- Business Transition Travel: Successfully traveled across multiple U.S. states on four separate occasions to lead transition activities, ensuring smooth handover of processes and continuity of operations.
- Quarterly Business Reviews: Represented leadership in quarterly business review meetings, presenting performance metrics, identifying improvement opportunities, and aligning stakeholders on strategic goals.
Languages
English
Intermediate
B1
Tamil
Intermediate
B1
Hobbies and interests
- My hobbies are Fitness and strength training , Travelling and exploring new places and Spending quality time with Family
Listening Songs
- Music appreciation
Timeline
Associate Director - Operations
Omega Healthcare Management Services
01.2024 - Current
General Manager
Omega Healthcare Management Services
01.2022 - 01.2024
Deputy General Manager
Omega Healthcare Management Services
01.2019 - 01.2022
Senior Manager
Omega Healthcare Management Services
01.2015 - 01.2019
Manager
Omega Healthcare Management Services
01.2012 - 01.2015
Team Lead
Omega Healthcare Management Services
01.2009 - 01.2012
Operations Executive/Process Associate
Omega Healthcare Management Services
01.2006 - 01.2009
B.Sc. - Chemistry
MDT Hindu College