Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Disclaimer
Timeline
Generic

PALANI R

Bengaluru

Summary

Experienced Senior Service Delivery Analyst proficient in Finance and Accounts. Motivated and dedicated to professional growth. Detail-oriented with a proven ability to adapt to changing requirements and achieve business goals.

Overview

5
5
years of professional experience

Work History

Senior Service Delivery Analyst

TANGOE
04.2022 - Current
  • Created detailed reports on customer service performance metrics, trends and analysis.
  • Developed and implemented processes to improve customer service delivery efficiency.
  • Resolved complex problems or inquiries from customers regarding their services or products.
  • Analyzed customer feedback and identified areas for improvement in order to enhance the overall customer experience.
  • Identified root causes of recurring issues that impact the quality of customer service delivered by the organization.
  • Established strong relationships with key stakeholders both internally and externally in order to facilitate effective communication across multiple teams involved in providing excellent levels of customer care.
  • Generated proactive solutions that address any gaps between desired outcomes and actual results concerning the level of satisfaction experienced by customers while interacting with our services.
  • Performed regular audits on existing processes or procedures relating to client interactions in order to detect any areas needing improvement.
  • Reviewed established procedures to assess areas in need of improvement.
  • Participated in cross-functional teams responsible for designing and implementing new processes or technologies related to delivering outstanding levels of customer service.

Accounts Payable Analyst

AB InBev (Randstad)
11.2021 - 03.2022
  • Managed the entire cycle of Accounts Payable process from invoice entry through payment posting.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Processed high volume of vendor invoices and payments in a timely manner.
  • Researched, resolved and responded to inquiries from vendors regarding payments.
  • Assisted with month-end closing activities such as preparing journal entries, reconciliations and accruals.
  • Analyzed discrepancies between vendor statements and company records to identify errors or missing information.
  • Maintained accurate records of all transactions including purchase orders, invoices, credit memos.
  • Generated reports on outstanding payables, aging analysis, cash flow projections.
  • Monitored bank balances daily to ensure sufficient funds are available for payment processing.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Assisted customers with ticketing inquiries and complaints via telephone, email, and in-person.
  • Processed ticket orders for customers using a computerized system.

Process Associate

CAPGEMINI
Bengaluru
10.2019 - 10.2021
  • Developed strategies for managing contractual relationships with vendors and suppliers.
  • Monitored vendor performance against established service level agreements.
  • Evaluated existing contracts for renewal or termination decisions based on current business needs.
  • Created reports regarding status of open contracts, expiration dates, value analysis results.
  • Performed data analysis related to pricing models, payment schedules, delivery timelines.
  • Reviewed established procedures to assess areas in need of improvement.
  • Processed invoices in accordance to established procedures.
  • Maintained accurate records of all invoice transactions.
  • Performed data entry into accounting system software to process payments.
  • Reconciled vendor statements on a regular basis.
  • Assisted Accounts Payable department with payment inquiries from vendors.
  • Documented all invoice processing activities in accordance with internal audit requirements.
  • Monitored incoming emails and faxes for unpaid invoices or billing disputes.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Contacted vendors to follow up on late invoices.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Generated and distributed month-end statements for customers and resolved related concerns.

Education

MBA in Finance -

Jain University
01.2023

BCOM in Finance -

PES Degree College
01.2019

BASM -

PES PU College
01.2016

SSLC -

JHS High School
05-2014

Skills

  • SAP
  • SERVICE NOW
  • JIRA
  • Statement Reconciliation
  • Problem Resolution
  • Year-end processing
  • Employee Training
  • Customer Satisfaction
  • Documentation Preparation

Accomplishments

Capgemini's Best Performance Awards: -

  • Outstanding Contribution in Delivery Award (Jan 2020)
  • 2 Xtramile Awards (Jan 2021 and June 2021)
  • Rising Star Award (March 2021)

ABinbev (Randstad)

  • Best performing team of the month (Dec 2021)

Tangoe's Best Performance Awards: -

  • Power up Award (Nov2022, May 2023 and Jan 2024)

Personal Information

Date of Birth: 18/10/1998

Language: Tamil, English,Kannada

Disclaimer

I hereby affirm the information stated above is all true to the best of my knowledge, belief, and faith.

Timeline

Senior Service Delivery Analyst

TANGOE
04.2022 - Current

Accounts Payable Analyst

AB InBev (Randstad)
11.2021 - 03.2022

Process Associate

CAPGEMINI
10.2019 - 10.2021

MBA in Finance -

Jain University

BCOM in Finance -

PES Degree College

BASM -

PES PU College

SSLC -

JHS High School

Similar Profiles

CREATE PROFILE
PALANI R