Palanivel Raju
Bengaluru
Summary
Dynamic Solution Architect with extensive experience at IBM India, specializing in PLM transformations and custom solution design. Proven expertise in Infor Optiva PLM and SQL, coupled with strong communication skills. Successfully led end-to-end implementations, enhancing operational efficiency and driving innovation across diverse projects. Committed to delivering impactful results and fostering collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Solution Integrity Analyst (Application Developer)
Cargill Business Services
08.2022 - Current
- Managing PLM (Selerant’s DevEx PLM) Project’s globally as a Project Governance Lead
- Manage, deliver and be accountable for any Change request/enhancement request which is critical for Business
- Handling many other PLM Projects, R&D LIMS Projects, Info center Applications, as a delivery lead
- Govern and deliver technology refresh initiatives, platform upgrades, new technology request
- Continuous improvement activities
- Engage with business owners, super users to understand the requirements and deliver robust solutions
- Be accountable for end-to-end Project Lifecycle Management
- Identify project problems and obtain solutions, such as allocation of resources or changing contractual specifications
- Monitor project progress, ensure timely and effective communication with all stakeholders
- Develop custom extension specifications
- Deliver regular reporting on project progress, risks, issues, and mitigation strategies
- Enhances operational performances and drives efficiencies by implementing best practices and standards
- Fosters a culture of innovation and a mindset for continuous improvement in the team
- Provide regular updates to team, management on work performed, plans, budget and changes to the scope and schedule
- Manage and monitor the progress of the project and changes to the scope and schedule using appropriate tools and techniques
- Conduct functional testing and provide training to key users
- Perform Impact assessment across system on each functional design solution approach
- Manage incidents, enhancements and deliver on-time resolution in coordination with support team
- Manage risks and confirms all services level agreements are agreed and are met
- Effectively communication project expectations with all stakeholders in a timely manner.
Solution Architect
Reckitt Benckiser
09.2019 - Current
- Preparing Solution Design document based on the business requirement, built and test
- Working with the process owners to understand Business Processes and provide workaround for any gaps identified
- Understanding of Reckitt business processes from Start to (end)Commercialization of products
- Gathering requirement from client with each department (Includes R&D, Regulatory, Quality, Packaging, EMO, etc.,)
- Configuring Users, business process, templates, reports, workflow-based concept and many more business requirements
- Configuring workflow stages on each module with scripting (VB.Net) involved
- Assigning users to workflow- based scenario with stage gate process
- Handling Project single headedly from Kick-off to Post go live as an individual
Solution Architect
Symega Food Ingredients Limited
09.2019 - Current
- Solution Implementation for CRP3 to Post go-live
- Providing complete Support on Optiva PLM Solution Software
- Installation, Implementation and Configuration till Go-Live
- Preparing Solution Design document based on the business requirement and build
- Working with the process owners to understand Business Processes and provide workaround for any GAPs identified
- Understanding of RB business processes from Start to Commercialization of products
- Gathering
- Requirementfrom client with each department (Includes R&D
- Regulatory,Quality, Packaging, EMO, etc.,)
- Project
Senior Advisory Consultant
IBM India Private Limited
07.2020 - 07.2022
- Working with the extended team and client to design, develop and deliver actionable PLM transformations projects
- Participating and leading end-to-end system solution implementation
- Develop and deliver custom solutions/designs based on client requirements
- Delivered numerous solution designs to achieve client’s requirement in Workflow’s configuration areas, formulation management configuration, stage gate process, reporting, etc
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- Overseeing deployments from fictional standpoints with caveat of technical correlations
- Acting as a part of globally diverse consulting team entrusted with the task of delivering PLM engagements for clients across various industries
- Reviewing and validating data and further building analytical reports and presentations
- Impacting analysis leverages tight smart team link relationships to expose the full impact of a design change enhancing decision making
- Preparing POC configuration documentation
- Performing complex requirement and with scripting (VB.Net) & SQL
- Assisting in implementing and testing custom extensions
- Developing training and cutover plans
- Following IBM-Client Methodology
- Preparing weekly trip-reports and progress reports
- Maintaining and executing issue logs, action logs and risk logs
- Attending daily stand-up calls with client to understand the progress
- Maintaining a positive professional demeanour
- Proactively taking all Training available from Infor/Client (Reckitt) on Infor/Reckitt Online Campus
- Provide post-go live support UAT, SIT, Cut over support, Hypercare support
- Develop custom extension specifications
- Conduct functional testing and provide training to key users
- Perform Impact assessment across system on each functional design solution approach
- Provide internal trainings across teams and client
- Provide support post go-live of PLM project implementation
- Ability to manage multiple tasks and priorities including good time management skills
- On time delivery and fixing of defects/incidents raised through ALM or ServiceNow applications by the users
- Great skill in planning the programme with on time completion of Projects.
Business Transformation Consultant
IBM India Private Limited
07.2020 - 07.2022
Lead Functional Consultant
nite Computer Solutions (India) Limited
09.2019 - 07.2020
- Provided complete Support on Optiva PLM Solution Software Installation, Implementation and Configuration till Go-Live
- Provide robust design/solutions based on client requirement
- Configured each module (Customer, Project, Formula & Label Management) wise based on requirement
- Worked on crystal reports to support Reporting Management
- Configured Users and workflow-based concept
- Assigned users to workflow-based scenario with stage gate process
- Defect Triage management based on incident raised on ALM
- Application
- Understood and improved work processes and a desire to work with software applications
- Provided Internal Trainings to IBM
- Colleagues on Optiva PLM Solution
- Successfully completed Optiva PLM Implementation.
Business Transformation Consultant
Infinite Computer Solutions (India) Limited
09.2019 - 07.2020
Infor Optiva PLM Consultant
ICCG India Pvt. Ltd
07.2018 - 08.2019
- Tasks
- Oversaw and supported PLM solution and installation
- Delivered PLM Product training
- Configured PLM including limited programming
- Prepared configuration documents
- Prepared migration strategy plans
- Developed customer extension specifications
- Assisted in implementing and testing customer extension
- Developed and conducted test plans
- Developed training and cutover plans
- Provided support to clients from pre to post go-live
- Followed ICCG implementation methodology
- Prepared weekly progress reports
- Maintained and executed issue logs, action logs and risks logs
- Attended weekly update calls with each client
- Gap analysis and suggest workaround solution, Business Process change or Customization to fulfil the gap
- Preparing Functional specifications document for any Process GAP
- PLM Solution installation and configuration support
- Worked as a sole consultant from initiation phase to completion phase, worked as a Developer, Designer, Tester, and A Lead Consultant on this PLM Project
- Deliver PLM Product training
- Prepare weekly trip reports/progress report
- Maintain and execute issue logs, action logs, risk logs
- Attend weekly update calls with client
- Worked and managed the project single handedly to support business needs with on time delivery.
Lead Functional Consultant
ICCG India Private Limited
07.2018 - 08.2019
Optiva PLM Consultant
Infor
Cochin
10.2018 - 04.2019
- Configured each module (Customer, Project
- Formula & Label Management) wise based on requirement
- Configured Users and workflow- based concept
- Configured workflow stages on each module with scripting (VB.Net) involved
- Assigned particular users to workflow-based scenario with stage gate process
- Provided UAT and issues resolution
- Configured Data Migration activities and cut over plan Identified data to be migrated to M3, Data clean up and Migration and
- Testing data
- Provided complete Support on
- Optiva PLM Solution Software Installation
- Implementation and Configuration till Go-Live.
Regulatory System Controller
Kerry Ingredients India Private Limited
08.2013 - 07.2018
- Tasks
- Provided Support on Optiva PLM Solution Implementation, SAP-MDG, SAP-ECC & complete FERT Commercialization
- Worked on different areas like Support, Implementation of Applications/Software’s (Optiva, SAP-ECC & SAP-MDG), upgrades, Process
- Enhancement
- Provided Complete support on PLM with R&D module in Optiva application
- Complete support to end users on SAP-ECC, SAP-MDG set-up for R&D and Production team
- Maintained Master recipe data of New Product Development recipes and all other BOM’s on SAP-ECC Module, Promix and
- Optiva PLM Process Solution system (Application)
- Handled Product commercialization in SAP-MDG for India Sites)
- Creation/Maintaining/Approval of Labels/Artwork/Label Templates in SAP for two sites (Bawal & Bangalore)
- Creation of Artwork through software called “LOFTWARE” Application system
- Maintained all RD&A admin related work including Label/Artwork
- Assigning of Recipes and process line Instruction for Production execution
- Worked as a lead resource in SAP Implementation/Training & activities as part of RD&A
- Worked on many applications (Optiva PLM, SAP, Promix ERP, Loftware) as a lead resource
- BOM Management, activation and validation of BOM, Sub-Contracting BOM, Recipe Group Assigning, Production Version Creation in
- SAP-ECC (SAP-MM Module)
- Maintaining BOM workflow management
- Worked on complete Business Process (start to end).
Infor Optiva PLM Consultant
Kerry Ingredients India Private Limited
08.2013 - 07.2018
TP Engineer
Info Services
02.2013 - 07.2013
- Achievements/Tasks
- Maintained all IBM & Lenovo Systems
- Attending all the End user Hardware related calls as per Ticket Priority basis
- Hardware/Software level of servicing, replacements/upgradation of spares, accessories etc
- Of laptops and desktops
- Installation of OS, software applications and data entry (Maintaining data in Application Tool)
- Ensure quality assurance on time, first time fix (95%) and control of repeated calls (less than 2%)
- Support to internal and external (International) users’ issue through remote control system to solve system related issues
- Managed a team in troubleshooting of various systems in terms of technical hardware & software issues
- Daily tracking of calls/issue status through IBM RCMS Tools
- Maintenance of all laptops, desktops and workstation calls
- Support on variety of Lenovo products models like: ThinkPad, IdeaPad, IBM Systems
- Advice/educate/train the customer on best optimum usage of equipment purchased, usage of original/genuine supplies and benefits of regular maintenance
- Recommend trade-in, replacement or write-off for end-of-life equipment or equipment which is beyond economical repair
- Trouble shooting of the laptops, desktops and workstations hardware & software related problems and replace the computer hardware parts if found any issues with hardware components
- Ability to manage multiple tasks and priorities including good time management skills.
Regulatory System Controller
Info Services
02.2013 - 07.2013
Laptop Support Engineer
Systech Services Private Limited
08.2012 - 11.2012
- Tasks
- Provide on-site support by attending customers location for all software and hardware system related issues for all IBM & Lenovo
- Systems
- Maintained all IBM & Lenovo Systems
- Attending all the End user Hardware related calls as per Ticket Priority basis
- Hardware/Software level of servicing, replacements/upgradation of spares, accessories etc
- Of laptops and desktops
- Installation of OS, software applications and data entry (Maintaining data in Application Tool)
- Ensure quality assurance on time, first time fix (95%) and control of repeated calls (less than 2%)
- Support to internal and external (International) users’ issue through remote control system to solve system related issues
- Managed a team in troubleshooting of various systems in terms of technical hardware & software issues
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- Daily tracking of calls/issue status through IBM RCMS Tools
- Maintenance of all laptops, desktops and workstation calls
- Support on variety of Lenovo products models like: ThinkPad, IdeaPad, IBM Systems
- Advice/educate/train the customer on best optimum usage of equipment purchased, usage of original/genuine supplies and benefits of regular maintenance
- Recommend trade-in, replacement or write-off for end-of-life equipment or equipment which is beyond economical repair
- Trouble shooting of the laptops, desktops and workstations hardware & software related problems and replace the computer hardware parts if found any issues with hardware components
- Ability to manage multiple tasks and priorities including good time management skills.
TP Engineer
Systech Services Pvt. Ltd
08.2012 - 11.2012
System Administrator – Dell Certified System Engineer
Vyas Infotech
09.2010 - 07.2012
- Maintained and Supported across all Dell products, like laptop, Desktop and Work station models like: Latitude, Inspiron, Xps
- Vostro, Precision, OptiPlex, Dimension, Precision
- Installation of software’s applications
- Provide on-site support by attending customers location for all software and hardware system related issues for all Dell Systems
- Maintenance of all the Dell Products Technically
- Optimizing and Troubleshooting of System performance
- Handled escalated calls routed through the management
- Optimizing and Troubleshooting of System performance
- Handled major corporate customers and resident customers giving 24/7 support and handling escalated calls routed through management
- Ability to manage multiple tasks and priorities including good time management skills
- Attending all the End user Hardware related calls as per Ticket Priority basis
- Hardware/Software level of servicing, replacements/upgradation of spares, accessories etc
- Of laptops and desktops
- Installation of OS, software applications and data entry (Maintaining data in Application Tool)
- Ensure quality assurance on time, first time fix (95%) and control of repeated calls (less than 2%)
- Support to internal and external (International) users’ issue through remote control system to solve system related issues
- Managed a team in troubleshooting of various systems in terms of technical hardware & software issues
- Daily tracking of calls/issue status through IBM RCMS Tools
- Maintenance of all laptops, desktops and workstation calls
- Support on variety of Lenovo products models like: ThinkPad, IdeaPad, IBM Systems
- Advice/educate/train the customer on best optimum usage of equipment purchased, usage of original/genuine supplies and benefits of regular maintenance
- Recommend trade-in, replacement or write-off for end-of-life equipment or equipment which is beyond economical repair
- Trouble shooting of the laptops, desktops and workstations hardware & software related problems and replace the computer hardware parts if found any issues with hardware components.
System Engineer
Dell/Wipro Infotech Pvt. Ltd
09.2010 - 07.2012
- Optimized and troubleshooted System performance
- Handled escalated calls routed through the management
- Diagnosed the problem and got the same resolved as per the severity level assigned to do it
- Worked as DCSE (Dell
- Certified Support Engineer), field engineer, handled major Corporate customersand resident customers giving by 24/7Support
- Handled and supported on variety of Dell products, like laptop
- Desktop andWork station models like: Latitude
- Inspiron, Xps, Vostro, Precision, OptiPlex
- Dimension, Precision
- Replacement of any
- Computer hardware Parts after troubleshooting of the system
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Laptop Support Engineer
Vyas Infotech
09.2010 - 07.2012
Solution Architect. Project
IBM India Private Limited
Dell Certified System Engineer
DSCE
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- I hereby declare that the above written particulars are true to the best of my knowledge and belief
- Palanivel Raju
Education
B.Sc. - Information Technology
J.J. College of Arts & Science
Tiruchirappalli, Tamil NaduIntermediate -
Govt.Model Senior Secondary School
Hut Bay, Little Andaman, Andaman & Nicobar IslandsSkills
- MS Office
- Crystal Reports
- GitHub
- Tableau
- Power BI
- HP ALM
- Infor Optiva PLM
- Selerant's DevEx PLM Application
- SAP-MDG
- SAP-ECC
- Promix
- PLM
- SQL
- VB script
- PLM Expertise
- PLM Consultant
- PLM Techno-Functional Consultant
- Solution Architect PLM
- Business Analyst
- IIS Services
- Python for Data Science
- Microsoft Azure
- IBM Cloud
- NET
- VBNET
- Team Lead
- Communication Skills
- Consumer Products
- Enterprise Design Thinking
Certification
- IIHT(A+), Computer Hardware
- Microsoft Certified Technology Specialist (MCP Certified) Windows 7 Configuration, 8388379, 2011
- Certification on PLM Infor Optiva Solution Overview
- Certification on Enterprise Design Thinking Practitioner, IBM, 03/2022
- Certification on Automation Essentials, IBM, 07/2020
- IBM Cloud Advocate Certification v1, IBM, 03/2022
- Python for Data Science, IBM, 04/2022
Projects
Reckitt Benckiser - United Kingdom, Solution Architect (Optiva PLM), 09/2019-Present, Preparing Solution Design document based on the business requirement, built and test. IBM India Private Limited, Solution Architect, 09/2019-Present, Solution Implementation for CRP3 to Post go-live. Symega Food Ingredients Limited - India (Cochin), Infor Optiva PLM Consultant, 10/2018-04/2019, Configured each module based on requirement. Dell/Wipro Infotech Pvt. Ltd. - India, System Engineer, 09/2010-07/2012, Optimized and troubleshooted System performance.
Languages
- English
- Hindi
- Tamil
- Kannada
Personal Information
- Passport Number: S1622754
- Father's Name: Late P. Raju
- Mother's Name: Late R. Devahi
- Gender: Male
- Nationality: India
Timeline
Solution Integrity Analyst (Application Developer)
Cargill Business Services
08.2022 - Current
Senior Advisory Consultant
IBM India Private Limited
07.2020 - 07.2022
Business Transformation Consultant
IBM India Private Limited
07.2020 - 07.2022
Solution Architect
Reckitt Benckiser
09.2019 - Current
Solution Architect
Symega Food Ingredients Limited
09.2019 - Current
Lead Functional Consultant
nite Computer Solutions (India) Limited
09.2019 - 07.2020
Business Transformation Consultant
Infinite Computer Solutions (India) Limited
09.2019 - 07.2020
Optiva PLM Consultant
Infor
10.2018 - 04.2019
Infor Optiva PLM Consultant
ICCG India Pvt. Ltd
07.2018 - 08.2019
Lead Functional Consultant
ICCG India Private Limited
07.2018 - 08.2019
Regulatory System Controller
Kerry Ingredients India Private Limited
08.2013 - 07.2018
Infor Optiva PLM Consultant
Kerry Ingredients India Private Limited
08.2013 - 07.2018
TP Engineer
Info Services
02.2013 - 07.2013
Regulatory System Controller
Info Services
02.2013 - 07.2013
Laptop Support Engineer
Systech Services Private Limited
08.2012 - 11.2012
TP Engineer
Systech Services Pvt. Ltd
08.2012 - 11.2012
System Administrator – Dell Certified System Engineer
Vyas Infotech
09.2010 - 07.2012
System Engineer
Dell/Wipro Infotech Pvt. Ltd
09.2010 - 07.2012
Laptop Support Engineer
Vyas Infotech
09.2010 - 07.2012
Solution Architect. Project
IBM India Private Limited
Dell Certified System Engineer
DSCE
B.Sc. - Information Technology
J.J. College of Arts & Science
Intermediate -
Govt.Model Senior Secondary School
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