PALASH ARYA

Communicated regularly with clients throughout the implementation process providing updates on progress.

Internally work with other teams for based on the scope of implementation.

Effectively communicate to customer over email and phone to identify their requirements before implementation of the project scope.

Effectively track the assigned projects in the internal application and update comments properly to make sure keep the projects status properly.
More focus on implementation activities to make sure all the SLA parameters achieved.
Provide proper communication about the project status to customer effectively and make sure provide response to customer without any delay.
Once the required activity sheets and Implementation plan prepared share the documents to customer via email and get their approval before proceeding with implementation of the scope.

Monitored and tracked project progress to support completion on time and within budget.
Coordinated with clients to develop design specifications to meet needs.

• Handled escalated issues that arose during implementations effectively, finding creative solutions that satisfied all parties involved while adhering to project constraints.
• Improved customer satisfaction with timely issue resolution and proactive communication during system implementations.
• Wrote, updated and maintained project documentation.
• Monitored and tracked project progress to support timely completion.
• Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
• Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
• Responded to customer inquiries and provided technical assistance over status call and in email.

• Project Title : Automation & Manual testing(RPA)
• Client : MBS & Nividous product
• Tenure : 1 year
• Role : Sr. Test Engineer
• Tools used : JIRA, Azure devops, Postman, Sql client
• Description :
• The Nividous platform is built with a holistic approach towards automation allowing for end-to-end process automation out of the box – automate discrete tasks with RPA, complex jobs with AI, and complete workflows with BPM. I worked in 2 Nividous projects.

• Wipro Internal Projects

i. Project Title : Manual testing
Client : MasterCard

Tenure : 2 years
Role : Implementation specialist
Tools used : JIRA, Confluence, Postman
Description :

Effectively communicate to customer over email and phone to identify their requirements before implementation of the project scope.
Effectively track the assigned projects in the internal application and update comments properly to make sure keep the projects status properly.
More focus on implementation activities to make sure all the SLA parameters achieved.
Provide proper communication about the project status to customer effectively and make sure provide response to customer without any delay.
Once the required activity sheets and Implementation plan prepared share the documents to customer via email and get their approval before proceeding with implementation of the scope.
Monitored and tracked project progress to support completion on time and within budget.
Coordinated with clients to develop design specifications to meet needs.

ii. Project Title : Senior Tester
Client : Schwab Bank

Tenure : 3 years

Role : Senior Test Engineer
Tools used : JIRA, Confluence, Postman, Squirrel SQL client
Methodology : Agile

Project Description:

Schwab is the partnership accounting sub-ledger for FIS drawdown funds across different business units its data include fund and general partner books on a single platform.

GPA: 60.33

GPA: 66

• Completed professional diploma in Software Testing.

Title : Orange HRM (Human Resources Management)

Tool : Eclipse
Language : Java, sql

My Role : To observe/test/identify the functionality of orangeHRM.

Description :

The Running objective of this project is to use of an application in any organization. Which is helpful to maintain huge collective data presentation of employees, and also their absenteeism, working hours.

• In the year 2015, Completed certificate of achievement in C programming language with A+ grade.
• In the year 2012-13, Awarded Winner fashion show contest in diploma College.
• In the year 2010, Received 3rd ranked in Karate at school level Competition