Palash Jain

• Expertise on Storages like NetApp, Dell Unity / PowerStore / XtremIO.
• Expertise SAN (Brocade) switch configurations, Zoning.
• Ensuring Storage systems are up to date from OS version standpoint.
• Actively mitigating the vulnerabilities.
• Analyzing and troubleshooting Block and File storage performance issues.
• LUN creation/modification/deletion as per requirements and mapping them to VMware.
• Coordinate with vendor to replace the failed disk /hardware for Cisco and DELL.
• Snapshot creation and deletion from Unity and VMware.
• Migrated Boot LUNS and datastores from Unity to Powerstore.
• Resolved HLU ALU conflict and created uniform LUN ids in Unity and PowerStore.
• Experience on creating the NAS share and mapped between unity and VMware.
• Moving the hard disk from one server to another as per requirements.
• Performing tasks like monitoring, upgrading the s/w, using OME modular to manage servers and devices.
• Taking care of Storage maintenance and configuration requests(unity/ps/netapp/xtremio).
• Upgraded PowerStore Dev/Prod firmware and OS to the latest version (3.5.0.1)
• Upgraded EMC Unity, LA Dev/PROD firmware OS to the latest version. (5.2.1)
• Upgraded XtremIO firmware and OS to the latest version (4.0.31-11).
• Addressing vulnerabilities time to time related to storage.
• Upgraded SAE to SCG dell product used for monitoring the hardware components.
• Configuring parview EVM that will facilitate the parkplace for mainitance access to XtremeIO.
• Excellent interpersonal, communication and Vendor management Skills, good verbal, and written communication.
• Understanding of ITIL Framework and its implementation in Storage and VMware infrastructure implementation and support.
• Assisted in the migration of data from legacy systems to modern storage platforms, reducing operational costs and improving efficiency.
• Prepared written summaries to accompany results and maintain documentation.
• Maintained up-to-date documentation on storage infrastructure, enabling streamlined communication between teams during projects or incident response situations.
• Provided tier-2 support for complex issues related to SAN/NAS devices, troubleshooting problems until resolution was achieved.
• Mapped data between source and destinations.

VMware, Windows (VMware, VRealize Automation, NSX-V , VSAN)


1. Working on creation, deletion, migration and replication of the VM’s
2. Monitor and manage the VMware infrastructure, including vSphere, ESXi hosts, virtual machines (VMs), and storage.
3. Identify and resolve issues related to virtualization, performance, and network connectivity within VMware environments.
4. Creation of datastores and datastore cluster, also addressing the datastore issues.
5. Working on snapshot creation and deletion for the vm’s.
6. Optimize resource allocation, ensuring that VMs have the necessary CPU, memory, and storage for optimal performance.
7. Addressing performance issues for the VM’s, storage vmotions, Ram, Disk Space issue,patching.
8. Experience in VMware migration activity.
9. Managing virtual networks, including logical switches, routers, and firewalls and load balancing through NSXV.
10. Using Vrealize Automation to improve resource utilization, enforce compliance, and accelerate the delivery of IT services to end-users.
11. Using VSAN automatically balances storage capacity and performance across the cluster to optimize resource utilization.


Cloud (AWS)

1. Manage Amazon Web Services – ELB, EC2, S3 Cloudwatch.
2. Create S3 buckets and also managing policies for s3 bucket.
3. Experience in managing IAM policies for organization in AWS to define groups, create users assign roles and define rules for role based access to AWS resources.
4. Create snapshots and AMI’s of instance for backup and create the clone instances.
5. Using JIRA to track issues and Change Management.


VERITAS NetBackup version 8.2

1. Responsible to create the quarterly restore report and send for audit.
2. Performing the backup and the restore tasks.
3. Using data insight tool to track the user activity.
4. Experience in working on fpolicy issues.

INCEDO (2016 -2018) Client:

Cetera Financial Group Technologies: Citrix, VMware, Windows, Backup CITRIX: •

Working on Citrix XenApp/XenDesktop (7.12), PVS (7.12). • Upgrading, patching the vdisks through PVS. •

Using versioning method to upgrade the PVS. •

Controlling and monitoring the virtual desktops and applications through Citrix Director. • Monitoring the Citrix Servers & performing scheduled maintenance as per the requirements. •

Handling security issues like Window updates, patches and updating antivirus definitions on all the servers.

• Adding VDI’s to machine catalog and then Delivery group and assigning them to users. • Managing and monitoring XenApp session like disconnecting, resetting, logging off user’s session, sending message to user, viewing user’s sessions. • Troubleshooting the issue when users are unable to launch applications or facing slowness in applications. • Resolved issue like unregistered VDI, can’t login into VDI, VDI is not launching, not able to see VDI icon in workplace, VDI is not available error etc. • Providing access to published application as per the user requirements. • Experience in publishing the applications through Citrix Studio. • Handling hotfix and patch management on Citrix and Windows servers. • Daily health checkup of XenApp Servers. • Troubleshooting the user logon, profile, machine hung issues. • Tracking monthly report of License usage from licensing server. • Tracking monthly report of Incidents and Escalation from ticketing tool. • Using ticketing tool to follow up with issues and resolve the issues within minimum time duration. • Analyzing the Event logs and troubleshooting the issues. • Providing access to published application as per the user requirements. • Remote troubleshooting Citrix issues with RDP, WebEx, Jabber. • Focus on internal and customer SLA. Experience in writing the RCA. • Using monitoring tools like UIM to monitor servers. • Monitoring, and troubleshooting and published applications. • Create the change ticket and implement the change as per scheduled down time. • Support remotely outside clients and help them to resolve the issue. Windows/VM/Backup • Responsible for troubleshooting server issues according to the Event viewer. • Involved in patching activity for more than 800 servers. • Understanding VMware to perform tasks like turning on/off vm’s, taking snapshots etc.

• Performing vmotion in VMware to migrate live virtual machines. • Performed multiple changes relating to increase of RAM/DISK and rebooting the server. • Represented multiple times changes in change call. • Responsible for sending Daily Backup Report and troubleshooting backup and restore issues. Experience in Avamar, Symantec and NetBackup backup tool.

• Working on Active Directory , providing access to users and various related tasks. DELL International Services (Nov 2014- Dec 2016) Administrator L1 –Windows, Citrix Client: Markit, Seton, HPHC

• Server management tasks for a major project of a USA based Healthcare Servicelike Seton Family of Hospitals, HPHC and Markit on Demand.

• Following ITIL Framework i.e. working on Incident, Change and Requests. • Working on MLM, Foglight monitoring tools.

• Working on DHCP, Active Directory, and Virtualization. • Created and implemented Active Directory on two Windows 2008 servers.

• Working on high severity incidents related to remote element, server hung, server down, where we create emergency change and reboot the server as required.

• Support remotely outside clients and help them to resolve the issue. • Involved in Patching (WSUS /Manual/Kace) on windows servers and weekly reboot of more than 700servers.

• Performing Drive mapping and investigating Reboot incidents (Expected & Unexpected). • Working on Disk Space issues i.e. deleting temp files, user profiles, sdf folder. • Taking care of server services (server,wmi,netiq,tsm,update).

• Installing printers on servers.

• Creating Server Run books by running scripts.

• Performing critical tasks related to Backup (failed/missed) and Restore. • Working on Active directory to perform UARF and SARF i.e. creating new folders, Groups and giving user required access.

• Solving Server Hardware Issues. Logging through ILO and monitoring hardware Status. • Working on MLM/Foglight monitoring tools. • Working on Tools like Infoblox for DHCP .

• Working on account lockout and VDI related issues of Citrix

• Working on high severity citrix session hung and lockout issues.

Administrator L1 –Windows, Citrix
Client: Markit, Seton, HPHC

• Server management tasks for a major project of a USA based Healthcare Servicelike Seton Family of Hospitals, HPHC and Markit on Demand.
• Following ITIL Framework i.e. working on Incident, Change and Requests.
• Working on MLM, Foglight monitoring tools.
• Working on DHCP, Active Directory, and Virtualization.
• Created and implemented Active Directory on two Windows 2008 servers.
• Working on high severity incidents related to remote element, server hung, server down,
where we create emergency change and reboot the server as required.
• Support remotely outside clients and help them to resolve the issue.
• Involved in Patching (WSUS /Manual/Kace) on windows servers and weekly reboot of
more than 700servers.
• Performing Drive mapping and investigating Reboot incidents (Expected & Unexpected).
• Working on Disk Space issues i.e. deleting temp files, user profiles, sdf folder.
• Taking care of server services (server,wmi,netiq,tsm,update).
• Installing printers on servers.
• Creating Server Run books by running scripts.
• Performing critical tasks related to Backup (failed/missed) and Restore.
• Working on Active directory to perform UARF and SARF i.e. creating new folders,
Groups and giving user required access.
• Solving Server Hardware Issues. Logging through ILO and monitoring hardware
Status.
• Working on MLM/Foglight monitoring tools.
• Working on Tools like Infoblox for DHCP
• Working on account lockout and VDI related issues of Citrix
• Working on high severity citrix session hung and lockout issues.