Palash Sakote

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

• My team was able to deliver 85% of overall resolves on weekly basis with continuous motivation.
• Worked on Service Level Agreement for World Wide and improved from 67% to 91.8% in a span of 3 months.
• Promoted 12 associates to next level being a L4 Manager.
• Managed a remote (Delhi) team of 28 associates and was able to deliver 90% results and team was awarded as a highest performing team.
• Worked on Lost Production Hours for VCS which should be minimal across all the sites however it was trending high and there was a substantial decrease from ~4% to below 2%.
• Was involved in hiring managers from B-schools (different parts of country) and trained them before they take over the teams.
• One of the team in HYD was struggling with the numbers, took over the responsibility and from Aug’18 to Apr'22 the team hasn't missed a single week in achieving the targets.
• As a Customer Support Associate, received a best SME award across the whole site and received Platinum awards for continuous two quarters and was awarded as Customer Obsession Ambassador.

• Lean Six Sigma Green Belt by Simplilearn.
• Leas Six Sigma Black Belt by Udemy.