Pallabi Banerjee
Kolkata
Summary
12+ Years of expertise in Sales and Marketing of five-star hotels. Focused, diligent Banquet Sales Manager, with a breadth of experience managing star hotels across Kolkata. Acknowledged for enhancing customer satisfaction and maximizing profitability through the implementation of innovative processes and the cultivation of a culture centered on service excellence. Successfully gained comprehensive, hands-on experience in the pre-opening phases of two prestigious hotel brands. Passionate about improving the customer experience process, along with facilitating memorable guest experiences Experienced in managing budgets in excess of 1 crore while deploying cohesive strategies to generate growth and improve performance.
Overview
15
15
years of professional experience
Work History
Senior Sales Manager
Holidayinn Airport Kolkata
Kolkata
10.2024 - Current
- Promoted products at trade shows across region, connecting with prospects, and improving market penetration.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Coached, developed and motivated team to achieve revenue goals.
- Used change methodologies to increase sales and led projects for increased productivity.
- Implemented innovative marketing campaigns to promote products or services.
- Achieved company growth and brand development through market expansion and sales.
- Recruited, hired and supervised a team of highly successful sales professionals.
- Gained market share in new sales performance through aggressive team training.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Managed all aspects of the sales process from lead generation to closing deals.
- Identified opportunities for growth within existing accounts as well as new markets.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Monitored customer feedback to identify areas of improvement in products and services.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Developed and implemented successful sales strategies to achieve revenue goals.
- Conducted weekly meetings with the sales team to review performance, goals and objectives.
- Established relationships with key customers and industry partners to maximize profitability.
- Analyzed competitor activity to develop competitive pricing models for potential clients.
- Responsible for meeting or exceeding monthly revenue targets set by senior management.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Ensured compliance with all relevant laws, regulations and ethical standards.
- Supported sales team members to drive growth and development.
- Provided training for new sales staff members on company policies and procedures.
- Resolved customer complaints regarding sales and service.
Assistant Manager - General Affairs
Steel plantech India Private Limited
Kolkata
07.2023 - 09.2024
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff, setting priorities and goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Reviewed completed work to verify consistency, quality, and conformance.
- Ensured compliance with safety regulations and company policies.
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Coordinated with other departments to ensure smooth flow of operations.
- Created and managed budgets for travel, training, and team-building activities.
Helpdesk Executive
PS Group
Kolkata
11.2022 - 07.2023
- Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
- Oversaw daily performance of computer systems.
- Assisted with sale of key IT service desk contracts and developed service delivery program initiatives.
- Monitored help desk to quickly deflect and resolve escalated issues from professionals.
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
- Analyzed root causes of recurring problems to prevent future incidents.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Trained new employees on helpdesk processes and procedures.
- Investigated customer inquiries and identified solutions to resolve their issues.
- Built and maintained successful relationships with service providers, vendors, dealers, and consumers.
- Generated reports related to helpdesk activities on a regular basis.
- Maintained accurate records of customer interactions in the ticketing system.
- Provided technical assistance to customers via phone, email, and online chat.
- Maintained up-to-date knowledge of all products and services offered by the company.
Assistant Banquet Events Sales Manager
The Pride hotel
Kolkata
06.2019 - 01.2021
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Ensured compliance with relevant health and safety regulations while hosting events.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Created and presented monthly reports to management on sales performance.
- Collaborated with marketing team to create promotional materials for target customers.
- Resolved customer complaints regarding sales and service.
- Executed strategic sales plans to expand customer base and revenue.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Coached, developed and motivated team to achieve revenue goals.
- Identified and developed new markets for products or services.
- Achieved company growth and brand development through market expansion and sales.
- Directed and coordinated products, services and sales activities.
- Developed and implemented sales strategies to increase market share.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Supported sales team members to drive growth and development.
- Oversaw regional and local sales managers and staff.
- Managed daily operations of sales department, including supervision of staff members.
- Performed sales consultations and educated clients on products and services.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Conducted market research and reported on competitors.
Assistant Banquet & Events Sales Manager
Raajkutir
Kolkata
11.2018 - 06.2019
Executive
The Pride Hotel
Kolkata
09.2015 - 10.2018
Trainee Captain
The Sonnet Hotel
Kolkata
11.2013 - 09.2014
Banquet Sales Cordinator
The Pride Hotel
Kolkata
01.2012 - 09.2014
Food and Beverage Attendant
The New Kenilworth Hotel
Kolkata
06.2010 - 12.2011
Education
Bachelor Of Social Work -
Indira Gandhi National Open University
01.2015
Bachelor's Preparatory Program - equivalent to higher secondary exam
Indira Gandhi National Open University
01.2013
Madhyamik Pariksha -
Vivekananda Siksha Niketan High School
01.2006
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- IDS Next
- Delphi
- Opera
- Merlin
- Sales strategy
- Market analysis
- Lead generation
- Customer relationship management
- Territory management
- Sales forecasting
- Team coaching
- Product promotion
- Conflict resolution
- Training and development
- Business development
Languages
- English
- Hindi
- Bangla
Timeline
Senior Sales Manager
Holidayinn Airport Kolkata
10.2024 - Current
Assistant Manager - General Affairs
Steel plantech India Private Limited
07.2023 - 09.2024
Helpdesk Executive
PS Group
11.2022 - 07.2023
Assistant Banquet Events Sales Manager
The Pride hotel
06.2019 - 01.2021
Assistant Banquet & Events Sales Manager
Raajkutir
11.2018 - 06.2019
Executive
The Pride Hotel
09.2015 - 10.2018
Trainee Captain
The Sonnet Hotel
11.2013 - 09.2014
Banquet Sales Cordinator
The Pride Hotel
01.2012 - 09.2014
Food and Beverage Attendant
The New Kenilworth Hotel
06.2010 - 12.2011
Bachelor Of Social Work -
Indira Gandhi National Open University
Bachelor's Preparatory Program - equivalent to higher secondary exam
Indira Gandhi National Open University
Madhyamik Pariksha -
Vivekananda Siksha Niketan High School
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