Pallabi Das

Position/ Designation: Deputy Manager, WBP CSO, Operations Team, Guwahati Main Branch.

Key Responsibility: Customer Service in Trade finance desk, Issuance of Bank Guarantee and letter of credit, dealing with import and export bill as well as transaction, Clearance of Bill of Entry, Dealing with FCNR deposit, Advance import payment, Direct Import Bills, Bill on collection, suppliers Credit, Buyers Credit

• Customer centered approach to banking / financial compliance issues.
• Negotiated favorable terms for clients in various international trade deals, securing better financial outcomes for all parties involved.
• Developed strong relationships with key clients, leading to increased business opportunities and repeat transactions.

Position/ Designation: Officer, BRO(Branch Relatioship Officer), Teller, Bongaigaon

Key Responsibility: Customer Service and Bank Operational works in cash counter(Teller). Ensure day to day Banking Operational activities.

• Assisted customer with setting up or closing accounts, completing loan applications and signing up for new services, Promoted products or services to each customer to consistently achieve sales targets.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.