Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Currently on business bench waiting to be assigned to new project.
Decision making
Quality assurance
Strategic planning
Database coordination
Service Now
Mac systems
Customer service expert
Remote Technical Support
Incident Management
Remote Support
Documentation
Problem-Solving
Online Chat Support
Self Motivation
Multitasking
Technical Documentation
Excellent Communication
Continuous Improvement
User Support
Customer Communication and Empathy
Incoming Call Management
Active Listening
ITIL Knowledge