Pallabi Routray

Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

• Project Management: Demonstrated expertise in 6+ years of Project management. Proficient in driving technology upgrade programs, process efficiency projects end-to-end.
• Operations & People Management: Specialized in optimizing global operations and processes. Adept at defining and achieving business goals while ensuring high-quality people management and team engagement.
• Technical Expertise: Expert-level analytical skills for problem-solving and reconciliations. Proficient in utilizing tools such as SAP BOBJ, SharePoint, Power BI, JIRA, and Confluence.
• Stakeholder Management: Proficient in skilfully engaging with professionals and management across all organizational levels, adept at forging strong relationships to facilitate collaboration and achieve favourable product outcomes.
• Vendor Management: Decades of vendor management experience, specializing in proactive and reactive maintenance service providers as well as managed service providers. Proficient in contract negotiation, SOW definition, and adept at building rapport to find mutually beneficial solutions.