PALLABI SAHA
Operations Coordinator
BENGALURU
Summary
Operations Process Professional with 4+ years of experience optimizing daily business activities maximizing process and performance improvement initiatives. Proven experience in enhancing company workflow, vendor operations and client satisfaction.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Global HHG Coordinator
Graebel Companies Inc.
06.2022 - Current
- Accurately processed billing and invoicing within required timeline by coordinating with accounts and vendors and have achieved clean billing percentage of 96% and 95.8% on weekly and quarterly basis respectively
- Coordinated and scheduled shipments and deliveries with vendors globally, ensuring that goods were delivered on time meeting account policies
- Initiated 30 client orders on a monthly basis and 75-80 on a quarterly level across various high profile accounts
- Handled 85-100 emails per day on peak months and 45-50 emails on non-peak months respectively to address vendor and client concerns
- Compiled company and account policies and counseled clients on approvals and restricted items for shipment modes (air/sea/truck) via email communication
- Closed 10-15 files weekly by billing post shipment departure and delivery to avoid late billing by
- Calculate valuation coverage for the air/sea/truck shipments for claims purpose abiding client policies in events of loss or damage.
Team Lead-Food Ops
Amazon
09.2021 - 05.2022
- Maintained the On Time Performance of the 39 Service Areas between 95% to 98% during the Amazon Food Festival
- Decreased the number of low valued orders by identifying the fraud Delivery Partners during restaurant audits to 0
- Executed the reduction mechanism in the number of Last Mile Cancellations from 21 cancellations to 5 cancellations on rain days and to 1 cancellation on non-rain days by raising block hours, resulting in total reduction to 1.5% of the overall Last Mile Cancellations
- Managed, on a daily basis, end to end operations for multiple pin codes of a city.
Operations Executive
Amazon
03.2019 - 08.2021
- Monitored the daily operations of the vendor accounts and reduced the number of vendor controllable misses to zero by supporting the vendors over the connects/emails and restored the target of 0.3% on non-contingency/festival days
- Worked on vendor raised cases and resolved 150-165 cases on a weekly basis
- Executed training to 6-8 new employees in Q4/Q1 of 2020/2021 and expanded knowledge of dashboards/tools, Microsoft office applications and BAU tasks
- Devised and coordinated the pickup issues of 2.5k PAN INDIA vendor accounts to minimize the pickup misses and maintained the target of 1% by furnishing the hourly pending orders with the communication of internal stakeholders
- Educated the vendors on the benefits of working on Sundays on a fortnight basis and turned the result positively by 25% of the assigned target
- Worked with a team of 9 members in my assigned West India region, as a sole Point Of Contact and lead the West team in solving out the cases related to pickup, order processing, and vendor queries.
Education
Bachelor Of Commerce - Accounting and Taxation
Bishop Cotton Christian College
06.2015 - 05.2018
Skills
Ability to Work Under Pressure
Collaboration & Teamwork
Vendor Retention
Budget Management
Billing and Invoicing
Client Management
Global vendor Communication
Hard Skills
Microsoft Excel - Vlookup,Pivot Tables,Data Validation,Conditional Formatting and basic MS excel
Charts and Graph in Excel
Internal Portal Management- RITS and PRISM
Microsoft Office
Websites
City
BENGALURU
Timeline
Global HHG Coordinator
Graebel Companies Inc.
06.2022 - Current
Team Lead-Food Ops
Amazon
09.2021 - 05.2022
Operations Executive
Amazon
03.2019 - 08.2021
Bachelor Of Commerce - Accounting and Taxation
Bishop Cotton Christian College
06.2015 - 05.2018