Pallabi Sarkar
Pune
Summary
Highly driven Finance and Customer Service professional with strong expertise in Accounts Receivable, sales performance, and client support. Proven track record of significantly reducing past-due percentages, delivering accurate monthly reporting, and consistently achieving top performance rankings. Experienced in high-volume sales, customer service operations, and process improvement. Recognized for strong communication, problem-solving skills, and the ability to train and support teams effectively.
Overview
1
1
Certification
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Finance Analyst
Genpact
Pune
01.2024 - Current
- Managed monthly AR portfolios of 20 million AUD (AU) and 7 million NZD (NZ).
- Reduced AU ledger past-due from 23% → 1.5%, maintaining this level consistently for one year.
- Reduced NZ ledger past-due from 16% → 2% within 4 months and sustained low aging.
- Handled monthly AR reporting with accurate and timely data delivery.
- Consistently recognized as a top performer for accuracy, productivity, and client satisfaction.
- Trained new hires and supported team operations during leadership gaps.
- Improved process efficiency through proactive follow-ups, root-cause analysis, and workflow optimization.
Customer Service Representative
Infosys
Pune
09.2023 - 11.2023
- Handled credit card queries with 100% compliance.
- Delivered accurate resolutions with high customer satisfaction.
Sales Associate
Concentrix
Newcastle
08.2022 - 04.2023
- Resolved telecom service issues efficiently.
- Achieved sales and service quality targets.
Sales Associate
SLM
Manchester
11.2021 - 06.2022
- Achieved the highest sales in the team.
- Sold gas and electricity plans to residential customers.
- Resolved customer queries quickly and ensured a smooth onboarding experience.
Sales Associate
Aegis
Bangalore
02.2020 - 05.2020
- Sold HP laptops and accessories.
- Resolved technical and product-related queries.
Travel Consultant
Travelkosh
Bangalore
08.2019 - 01.2020
- Created travel destination content.
- Booked holidays and managed travel queries.
Education
MBA - International Business
University of Sunderland
Sunderland , United Kingdom 10.2020 - 09.2021
MBA - General Studies
GEMS Business School
Bangalore 08.2019 - 09.2020
Bachelor of Arts - English Literature
St. Xaviers College
North Bengal 05.2016 - 07.2019
Army Public School
Shillong, IndiaSkills
- Accounts Receivable & Ledger Management
- High-Performance Sales & Target Achievement
- Reporting & Data Accuracy (Monthly Reporting)
- Customer Service & Client Handling
- Training, Team Support & Process Improvement
Certification
- Lean & Six sigma - Completed 2025
- Client relationships - Completed 2025
- People leadership - Completed 2025
Timeline
Finance Analyst
Genpact
01.2024 - Current
Customer Service Representative
Infosys
09.2023 - 11.2023
Sales Associate
Concentrix
08.2022 - 04.2023
Sales Associate
SLM
11.2021 - 06.2022
MBA - International Business
University of Sunderland
10.2020 - 09.2021
Sales Associate
Aegis
02.2020 - 05.2020
Travel Consultant
Travelkosh
08.2019 - 01.2020
MBA - General Studies
GEMS Business School
08.2019 - 09.2020
Bachelor of Arts - English Literature
St. Xaviers College
05.2016 - 07.2019
Army Public School