PALLAB KUMAR ROY
Technical Sales And Business Development
Navi Mumbai,MH
Summary
Results-oriented professional with over 8 years of experience in business development and customer relationship management. Known for implementing strategic initiatives that improve operational efficiency and boost client retention, ready to contribute to organizational success.
Overview
4
4
Languages
13
13
years of professional experience
Work History
Assistant General Manager
Relic Chemicals
01.2026 - Current
- Coordinated daily operations to maintain efficient workflow and adhere to established company policies.
- Enhanced strategic planning initiatives via assessment of market trends and competitor activities.
- Carried out quality control inspections confirming alignment with company standards.
- Tackled customer inquiries swiftly, boosting overall satisfaction and service excellence.
- Contributed to formulation of operational procedures aimed at boosting efficiency and productivity.
- Mentored team members in maintaining business professionalism by instructing on approaches for achieving exceptional service with every customer.
- Streamlined purchasing, sales, marketing, and customer account operations with high efficiency.
Sales & Business Development Manager
Anantco Enterprises Pvt Ltd
05.2022 - 10.2025
- Proven sales and business development expert with 8+ years of generating revenue growth in mining, metals, and specialty chemical sectors.
- validated performance in technical sales, plant trials, and strategic client management for major accounts including JSW Steel, Tata Steel, and AMNS.
- expertise in product development from laboratory scale to plant implementation specializing in chemicals such as sap, flocculants, coagulants, and dust suppressants.
- experienced in process optimization and quality control with specialization in beneficiation and pelletization process
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration, and market expansion.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Assistant Manager/Customer Relations Manager
Innocule Materials and Additives Pvt Ltd
02.2021 - 05.2022
- Refined inventory management workflows to boost accuracy and decrease discrepancies.
- Coordinated cross-departmental communication to ensure alignment on project timelines and deliverables.
- Implemented training programs for new staff, resulting in improved onboarding efficiency and knowledge retention.
- Analyzed sales data to identify trends, driving strategic decisions for product offerings and marketing initiatives.
- Oversaw customer service operations, ensuring high satisfaction rates through effective issue resolution strategies.
- Developed standard operating procedures to optimize workflow and maintain compliance with industry regulations.
- Evaluated vendor performance, negotiating contracts that improved cost-effectiveness without compromising quality standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Project Lead
SGS INDIA Pvt Ltd
04.2017 - 02.2021
- Supervised budgets and timelines, ensuring projects met operational goals within set deadlines.
- Developed and executed core project plans and milestones to achieve downstream pelletization process targets.
- Conducted thorough quality reviews and sustained benchmarks to fulfill downstream requirements, prioritizing essential elements of chemical processes.
- Conducted detailed chemical analyses on inputs and iron ore samples to identify radicals for downstream applications
- Strengthened quality assurance by implementing process monitoring and conducting lab operational reviews alongside KPIs.
- Executed crucial paperwork ensuring pinpointing and rectification of discrepancies for sustained data integrity.
- Developed effective communications and information for team meetings, enhancing operational coordination.
- Designed project plans and communicated deadlines, ensuring projects were completed on schedule.
- Collaborated with team members to achieve targets, fostering a cooperative and efficient work environment.
- Conducted proximate and moisture analyses of coal and coke, ensuring accurate material characterization for process control.
- Conducted comprehensive analyses of iron ore fines encompassing Fe, SiO2, Al2O3, CaO, MgO, and LOI content.
- Conducted evaluations of pH, density, turbidity, specific gravity, TDS, and TSS to monitor mineral processing results.
- Utilized advanced techniques such as Blaine analysis, Particle Size Analyzer, and Settling Rate Test for material assessment. Assessed reactivity and purity of Calcined Lime, ensuring product quality and process effectiveness.
- Determined gross calorific value of coal and coke to optimize energy utilization and efficiency.
- Established standard operating procedures (SOPs) for commodity analysis and instrument operating procedures (IOPs), improving process repeatability.
- Conducted DO Test and Size Analysis, Tumbler Index abrasion Index
Automation Project Engineer
Gilbarco Veeder Root
06.2013 - 07.2016
- Managed cross-functional teams to deliver complex automation solutions within project timelines.
- Developed and implemented process improvements, enhancing system efficiency and reducing downtime.
- Conducted thorough testing and validation of automated systems to ensure reliability and performance.
- Directed automation initiatives guaranteeing alignment with organizational standards and industry benchmarks.
- Developed process models illustrating automation engineering progress, detailing specifications related to equipment.
- Provided valuable new engineering training and also provided quality assurance for effective team deployment automation programs.
- Supported facility processes in regard to integrations of equipment that focuses on design and validation.
Education
Bachelor of Technology - Chemical Engineering
Durgapur Institute of Advanced Technology And Management
Durgapur, India 04.2001 -
Skills
Operations management
Inventory control
Vendor management
Process optimization
Process improvement
CRM management
Market analysis
Strategic planning
Staff management
Staff development
Customer retention
Operational strategy
Timeline
Assistant General Manager
Relic Chemicals
01.2026 - Current
Sales & Business Development Manager
Anantco Enterprises Pvt Ltd
05.2022 - 10.2025
Assistant Manager/Customer Relations Manager
Innocule Materials and Additives Pvt Ltd
02.2021 - 05.2022
Project Lead
SGS INDIA Pvt Ltd
04.2017 - 02.2021
Automation Project Engineer
Gilbarco Veeder Root
06.2013 - 07.2016
Bachelor of Technology - Chemical Engineering
Durgapur Institute of Advanced Technology And Management
04.2001 -