Summary
Work History
Education
Skills
Languages
Projects
Timeline
Generic

Pallak Sharma

Nurpur

Summary

To secure a challenging position in a reputable organization to expand learnings, knowledge and skills in a high-level professional environment, to make use of interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

Work History

Customer Support Executive

Teleperformance
02.2024 - Current
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to approximately 50 customers questions and concerns to provide answers or responses.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Streamlined support processes for faster resolution times and increased customer loyalty.

Education

Bachelor's in Technology - Computer Science

Punjabi University
Patiala, India
06.2020

Diploma - Computer Science And Programming

Pathankot Polytechnic College
Pathankot, India
06.2017

Intermediate in Science (12th) - PCM

Kendriya Vidylaya No. 3
Pathankot
06.2013

Matriculation (10th) -

Kendriya Vidyalaya No. 3
Pathankot, India
06.2010

Skills

  • Complaint Handling & resolution
  • Front-end supervision
  • MS Office
  • Quality Assurance Controls

Technical Skills:

  • C, C, JAVA, PL/SQL, JDBC, Oracle, MySQL, HTML5, CSS3, JavaScript
  • Eclipse, Android Studio, Intellij Idea

Soft Skills:

  • Flexibility and Willingness to learn
  • Result Oriented
  • An effective communicator
  • Analytical and problem-solving abilities
  • Self-confident, Strong will power and
    committed towards responsibility
  • Culturally Diverse

Accomplishments:

  • Member of cultural event organizing committee in the college
  • Class representative
  • Managed the stage in various events
  • Assisted in organizing the Blood donation camp in the University
  • Participated in Debate competitions at various level in school and college

Languages

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Punjabi
Advanced (C1)

Projects

  • Budget Control Mobile App

15/05/20 - 15/07/20
Budget Control mobile application using Android studio, Java, Android studio, Design a system for managing the daily basis budget of household activities and organizations as well., Budget planner is a handy mobile tool for finance management. This application is suitable for tracing income and expense to construct a healthy finance.


  • Digital Diary

04/06/18 - 15/07/18
Digital Diary using Swings and Applets, Java and C++, Eclipse. It's a simple project just to maintain our daily work using Calculator, Stopwatch, Calendar, Notebook Diary, and gallery.



DISCLAIMER
Thereby certify that the above information is true and correct to the best.

Timeline

Customer Support Executive

Teleperformance
02.2024 - Current

Bachelor's in Technology - Computer Science

Punjabi University

Diploma - Computer Science And Programming

Pathankot Polytechnic College

Intermediate in Science (12th) - PCM

Kendriya Vidylaya No. 3

Matriculation (10th) -

Kendriya Vidyalaya No. 3

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Pallak Sharma