Pallav Pal

Experienced professional with a strong track record in customer service and project management.

- Over 3 years of experience in customer service, handling customer queries and concerns via email and chat

- Proven track record of resolving complex customer issues, promoted to Escalation Department to handle high-priority cases

- Successfully de-escalated conflicts with irate customers, converting them into satisfied clients

- Authored and published reports to clients highlighting work improvement areas, driving process enhancements

- Currently managing a team of customer service representatives resolving financial-related customer queries via email

- Provide regular feedback and coaching to team members, conducting daily sessions for personal improvement and growth