Pallavi Bagga
Principal Consultant
Summary
Seasoned Scrum Master with a keen ability to understand and build complex systems, focus relentlessly on removing impediments from teams and delivering customer centric products and features. Bringing 16+ years' experience leading teams, projects and schedules to achieve demanding objectives, Customer Management, Scope Management, Financials, Contract Management, People Management, Delivery, Quality, SLA, Change Management, Vendor & Stakeholder Management.
Strong expertise in managing large scale SI deals which includes client management and requirement gathering using Agile framework.
Integrations with various external government and private stakeholders. Conducting Client workshops for Requirement gathering and gap Analysis. Designing and implementing Change and Release Management Plans. Participating in large-scale bids for the organization playing primary role in various RFP responses including client presentations for the same. Expertise in multiple domains i.e. Banking, Insurance, Taxation. Have the right blend of project management skills and technical knowhow to be able to communicate effectively with all levels of decision makers/influencers. Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
Overview
11
11
years of professional experience
Work History
Change and Release Manager
Ministry of Finance (Income Tax Department)
2023.04 - Current
- Designing and implementing Change Management Plans including Change Impact Assessment Reports, Stakeholder Management, and drafting communication plan
- Maintaining strong client relationship skills by conducting impact analysis, assesses change readiness, and discussing the same with influential stakeholders
- Identifies risks, anticipates points of resistance, and develops specific plans to mitigate or address the concerns
- Manage the end-to-end release management process, ensuring the successful planning, coordination, and execution of software releases
- Coordinate and schedule release activities, including environment setup, code branching, build deployments, testing, and go-live activities
- Facilitate effective communication with stakeholders, including development teams, project managers, business owners, and customers, to provide visibility and updates on release progress
- Collaborate with quality assurance teams to define and execute release testing strategies, ensuring the integrity and quality of software releases
- Identify opportunities for process improvements in the release management lifecycle, implement best practices, and drive continuous improvement initiatives
- Create and maintain release documentation, including release plans, deployment guides, release notes, and post-release reports
- Change Management: Align with change management processes, ensuring proper documentation, impact analysis, and approval of changes before they are included in a release
- Provide guidance and support to the release team, fostering a collaborative and high-performance culture, and ensuring adherence to release management best practices.
- Partnered with project team members to identify and quickly address problems.
- Managed release schedules effectively, ensuring timely delivery of multiple projects with tight deadlines.
- Coordinated scheduled releases and updates.
- Enhanced communication between development and operations teams for smooth releases, minimizing downtime and disruptions.
- Communicated project updates to stakeholders at all levels.
Lead Business Analyst
Ministry of Finance (Department of Post)
2016.07 - 2022.09
- Conducted client workshops for requirement gathering for Banking module and McCamish Insurance solution
- Accountable for all aspects of the program including Customer Management, Scope Management, Financials, Contract Management, People Management, Schedule, Quality, SLA, Change Management, Vendor & Stakeholder Management Agile Scrum Master
- Manage knowledge within team/unit and nascent tertiary knowledge to reduce risk and ensure continuity and re-usability of knowledge
- Achievements: Rewarded with Client delight in October 17 and April 20
- Appreciated by the client at multiple instances for smooth delivery and timely submissions.
- Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
- Conducted training sessions for end-users on new software features, increasing overall user adoption rates and improving system utilization.
- Achieved timely delivery of critical projects through effective prioritization of tasks based on urgency, importance, dependencies, resources availability.
- Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
- Worked one-on-one with clients to improve [Type] specifications.
- Increased team productivity through effective communication, collaboration, and resource management strategies.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Senior Business Analyst
Ministry of Finance(Ministry of Corporate Affairs)
2013.04 - 2016.04
- Functional Consultant to study the As-Is system
- Detailed Requirement Gathering of Front Office module
- Requirement Analysis, Validation and implementation
- Identification of Gap and feasibility analysis
- Designed the solution and involved in the Development as Functional Support
- IT and domain trainer to the users of the new system
- Requirement testing and UAT Sign off from the client
- Achievements: Client delight award consecutively in April' 16 and October' 15
- Reward and Recognition Award October'14
- Spot award in April'14
- Surveyed clients to ascertain requirements and expectations for product.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Collaborated with stakeholders to define project objectives and criteria.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Solution & Design Consultant
ANZ Bank
3 2011 - 2 2013
- Acted as a Business Process Consultant with Leading International Bank for Infosys Finacle Banking CRM product
- The engagement focused on analyzing existing business processes, developing aspired state, and making recommendations to the client towards automation, eliminating redundant processes and defining IT roadmap
- Conducted client workshops for requirement gathering for Banking CRM module
- Identification of Gap and feasibility analysis of the AS IS banking system
- Conducted UAT with the end users
- Assessed & modified existing and created new Business Processes, in order to enhance the end user customer experience
- Conduct regular status meetings with all stakeholders, keeping the stakeholder's needs and requirements continuously in view
- Achievements: Client delight award in April 12
- Produced multiple user flow diagrams and prototypes to better understand user needs.
Education
MBA - Customer Relationship Management
Symbiosis
Pune, India 2001.04 -
Bachelor of Technology - Bio Informatics
Jaypee University of Information Technology
Shimla, India 2001.04 -
Skills
Teamwork and Collaboration and Team Leadership
undefinedCertification
- PSM1 certified Scrum Master,March 23
Timeline
Change and Release Manager
Ministry of Finance (Income Tax Department)
2023.04 - Current
Lead Business Analyst
Ministry of Finance (Department of Post)
2016.07 - 2022.09
Senior Business Analyst
Ministry of Finance(Ministry of Corporate Affairs)
2013.04 - 2016.04
MBA - Customer Relationship Management
Symbiosis
2001.04 -
Bachelor of Technology - Bio Informatics
Jaypee University of Information Technology
2001.04 -
Solution & Design Consultant
ANZ Bank
3 2011 - 2 2013
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