PALLAVI BAGH

Play the role of a strategic Release Manager with a focused expertise in the development and deployment of advanced software solutions tailored for pulp and paper mills across 3 teams for tracking and optimizing, energy management system and creating an automated knowledge vault.

• Orchestrate entire release lifecycle, from planning and coordination to testing, deployment, and support. Collaborate closely with cross-functional teams, including developers, QA engineers, product managers, and stakeholders, to ensure seamless delivery while adhering to stringent quality standards and regulatory requirements.
• Specializing in Energy Management Systems and leveraging deep understanding of energy efficiency principles to design and implement innovative solutions that empower organizations to optimize energy consumption, reduce costs, and enhance sustainability. Similarly, in Paper and Pulp industry, employ industry-specific knowledge to develop software solutions that streamline tracking and optimization processes, improving productivity and reducing waste.
• Experience extends to Knowledge Vault platforms, where focus on leveraging automation and artificial intelligence to create user-friendly and interactive guides for industry workers. By automating creation of user guides to enable organizations to enhance workforce efficiency, reduce training time, and ensure compliance with industry standards.
• Excel in aligning release management practices with organizational objectives and fostering collaboration across teams. With passion for innovation and commitment to delivering value-added solutions to drive success of software releases across diverse industries, empowering organizations to achieve their goals efficiently and effectively.

Digital Appointment Scheduler App

• Experienced in driving innovation and fostering growth, I spearheaded development of Appointment Scheduling App from inception to market release. With focus on digital scheduling, app revolutionized user engagement by enabling seamless appointments with preferred advisors.
• Taking charge of both front end and back end development to navigated complexities to ensure swift market entry within remarkable 6-month timeframe. My hands-on approach and technical prowess were instrumental in overcoming challenges and delivering robust, user-centric solution.
• As central point of contact for technical matters, collaborated closely with external teams, resolving dependencies and ensuring smooth integration. Owning critical features, remained dedicated to realizing application's vision, driving innovation at every stage.
• Furthermore, embraced Player Coach role, leading talented team based in India. Through mentorship and collaboration, cultivated culture of excellence, empowering team members to excel while driving towards our shared goals.
• In achieving these milestones, not only enhanced our company's competitiveness but also attracted significant investments, positioning us as industry leaders in digital scheduling solutions.

EServices Apps

• In alignment with Fidelity's strategic goal of enhancing customer satisfaction and surpassing competitors, led development of two pivotal applications aimed at improving customer experience and ensuring regulatory compliance.
• Spearheaded creation of Enhanced Routing Application for emails and chats. This innovative tool optimized customer interactions by intelligently routing them to most appropriate representatives. By leveraging advanced algorithms and real-time data analysis, we ensured that inquiries were swiftly directed to right personnel, resulting in faster response times and increased customer satisfaction. This application not only streamlined communication channels but also enabled Fidelity to provide personalized and efficient service to its clients, thereby boosting its Net Promoter Score and competitive edge.
• Championed development of comprehensive Customer Interaction Archiving Application from ground up. This application was designed to securely archive customer communications, meeting stringent compliance and regulatory requirements. By meticulously architecting and implementing archival database, we ensured that customer interactions were stored securely and could be retrieved efficiently when needed for regulatory audits or internal investigations. This initiative not only demonstrated Fidelity's commitment to regulatory compliance but also safeguarded interests of its customers, fostering trust and confidence in company's operations.
• Through these initiatives, played pivotal role in advancing Fidelity's strategic objectives, enhancing its reputation for exceptional customer service and regulatory integrity.

Next Gen Terminal Operating System - NS

• As key contributor to modernization initiative, played pivotal role in re-rewriting critical legacy intermodal systems originally developed in Uniface to modern web-based architecture. This transformation was instrumental in enhancing system scalability, usability, and maintainability while future-proofing it for evolving industry demands.
• From outset, was deeply involved in project, leading charge from architecture design to UI (User Interface) design for Next-Generation Terminal Operation System. Leveraging my expertise and experience, collaborated closely with cross-functional teams to conceptualize and design robust and intuitive web-based platform tailored to specific needs of intermodal operations.
• In architectural phase, conducted comprehensive assessments of existing systems, identified pain points, and formulated strategic roadmap for migration to web-based framework. This involved selecting appropriate technologies, defining system architecture patterns, and outlining data migration strategies to ensure seamless transition while minimizing disruptions to ongoing operations.
• Simultaneously, led UI design efforts, working closely with stakeholders to gather requirements, define user personas, and create wireframes and mockups that encapsulated desired user experience. By employing modern design principles and best practices, crafted intuitive and visually appealing interface that prioritized user efficiency and productivity.
• Throughout project lifecycle, maintained proactive approach to problem-solving, addressing challenges promptly and iteratively refining design and architecture based on feedback and evolving requirements. By fostering collaboration and communication across teams, ensured alignment with project goals and delivery of Next-Generation Terminal Operation System that exceeded expectations in terms of functionality, usability, and performance.