Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pallavi Bhasin

New Delhi

Summary

Certified Lean Six Sigma Master Black Belt with 14+ years of experience in Operational Excellence and Business Transformation. Expert in digital automation, workflow optimization, and aligning strategic initiatives with business goals. Proven track record of collaborating with leadership to deliver sustainable improvements using Lean and Six Sigma approach.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Master Black Belt/ Process Excellence Consultant

Genpact India
11.2021 - Current
  • Driving Process Optimization: Spearheaded Procure-to-Pay (P2P) and Order-to-Cash (O2C) enhancements, identifying improvement opportunities to streamline financial and operational workflows for maximum efficiency.
  • Lean Six Sigma Implementation: Applied Lean principles to eliminate inefficiencies, minimize waste, and enhance process automation, improving business performance, operational agility, and reducing cycle times.
  • Workflow Mapping & Bottleneck Elimination: Conducted end-to-end process mapping of P2P and O2C, implementing Lean Six Sigma methodologies to pinpoint bottlenecks and drive continuous improvement initiatives.
  • Automation & Digital Transformation: Leveraged Robotic Process Automation (RPA) and AI-driven solutions to automate invoice processing, approvals, and resource optimization, enhancing accuracy and reducing manual interventions.
  • Stakeholder Collaboration & Alignment: Partnered with finance, procurement, sales, and operations teams to ensure process improvements align with strategic business goals, enhancing cross-functional synergy.
  • KPI Management & Data-Driven Decisions: Defined and tracked critical metrics such as purchase order accuracy, invoice processing time, supplier lead time, dispute resolution frequency, DSO, and CEI, identifying performance gaps and executing corrective actions.
  • Defect Reduction & Compliance Assurance: Conducted Kaizens, Value Stream Mapping (VSM), and Pareto Analysis to eliminate non-value-added steps, reduce defects (e.g., duplicate invoices, incorrect payments), and enhance compliance controls.
  • Automated Approvals & Workflow Standardization: Designed and implemented automated invoice approvals and matching workflows, ensuring seamless execution, reducing manual interventions, and increasing accuracy.
  • Continuous Monitoring & Governance: Established real-time dashboards, analytics, and audit mechanisms to sustain compliance, mitigate risks in financial transactions, and drive operational excellence.
  • Risk Mitigation & Dispute Management: Designed data-driven strategies to resolve AR disputes effectively, optimize collections, and enhance cash flow stability, reducing DSO and improving financial health.
  • Data Analytics & Process Intelligence: Utilized historical data analysis to identify recurring dispute patterns, applying automated workflows for approvals and escalations to streamline AP and AR processes.

Black Belt, OPEX Senior Manager (WFM Consultant)

B.A. Continuum India
10.2018 - 11.2021
  • Developed and implemented a workforce management solution integrating automation and standardization to optimize resource allocation for Operations & Technology teams.
  • Led deployment and adoption efforts across business verticals, ensuring seamless implementation and operational effectiveness.
  • Managed risk and control oversight, taking ownership of planning, execution, monitoring, and resolution through structured Risk & Control Logs and regulatory documentation.
  • Conducted training sessions to educate teams on tool functionality, expected business outcomes, and optimization techniques.
  • Championed continuous improvement initiatives, identifying opportunities to apply Lean Six Sigma methodologies, automation, and IT-driven solutions.
  • Mentored teams on process enhancement projects, including Just-Do-It initiatives, Management by Facts, and Operational Excellence programs, driving measurable improvements in BI, Risk Management, Customer Experience, and Productivity.
  • Designed a holistic KPI framework, collaborating with Operational Risk, Account Assignment, Reconciliation, SOX & Attestation, and TRP teams to enhance financial metric tracking and transparency.
  • Led Black Belt & Green Belt training programs, equipping professionals with skills to drive impactful Continuous Improvement (CI) projects.
  • Conducted Process Governance Audits, ensuring compliance with risk control metrics, Failure Mode and Effects Analysis (FMEA), process mapping, and KPI assessments for sustained operational excellence.

Six Sigma/ Operational Excellence Catalyst

Genpact India
04.2014 - 09.2018
  • Led quality improvement initiatives for the allocated business division, driving Business Impact and Productivity targets aligned with client expectations.
  • Implemented Six Sigma methodologies, conducting process reviews and Value Stream Mapping to optimize existing workflows and identify automation and IT enhancement opportunities.
  • Mentored and reviewed DMAIC Green Belt & Lean projects, ensuring certification and successful project execution within the Quality organization.
  • Facilitated training sessions on Quality methodologies, equipping teams with the necessary skills to drive operational excellence.
  • Conducted Root Cause Analysis (RCA) to resolve process-specific issues such as SLA deviations, client escalations, and alerts, implementing corrective actions.
  • Led problem-solving forums, collaborating with Operational Leads to address challenges and drive structured improvements.
  • Participated in GB Group Coaching, guiding project owners through best practices and tailored problem-solving approaches, while actively supporting MBB & BB in Quality engagement initiatives across verticals.

Assistant Manager/ Business Analyst

Genpact India
04.2014 - 09.2018
  • Led financial planning, analysis, and pacing at the HQ level for global revenue centers, conducting variance analysis between actuals and operating plans to provide strategic insights for FP&A leadership.
  • Supported blueprint budgeting exercises, assisting in forecasting and financial modeling for global sales and cost centers.
  • Conducted headcount analysis at both regional and shop levels, identifying significant workforce shifts and their underlying drivers.
  • Published operational cost metrics, highlighting key indicators and financial trends to support leadership in data-driven decision-making.

Process Developer

Genpact India
10.2011 - 03.2014
  • Served as an SME in Indirect Tax for a leading global industrial major, specializing in VAT compliance across diverse regulatory landscapes.
  • Managed VAT return preparation for 60+ countries, ensuring accuracy and adherence to local tax regulations for final submissions to tax authorities.
  • Ensured compliance with VAT regulations, implementing best practices to mitigate risks and streamline tax filing processes.
  • Engaged with global stakeholders to resolve queries related to VAT returns, ensuring smooth coordination and regulatory adherence.
  • Developed dashboards and performance metrics, tracking tax process efficiency and presenting key insights to clients during weekly review calls.
  • Provided structured training and mentorship, guiding new joiners on VAT compliance protocols and process execution to ensure seamless operations.

Education

MBA (PGDBM) -

Institute of Management Technology (IMT)

B.Com - undefined

S.P.M College, Delhi University
01.2010

Skills

  • Lean Six Sigma Master Black Belt
  • Process Re-engineering
  • Digital Transformation
  • Workflow Optimization
  • Resource Allocation & Utilization
  • Analytics & Performance Metrics
  • Change Management
  • Strategic Execution
  • Robotic Process Automation (RPA)

Certification

  • Certified Green Belt, Genpact (GE)
  • Certified Black Belt, KPMG
  • Trained & Tested Black Belt, ASQ (American Society for Quality)
  • Certified Master Black Belt, KPMG

Timeline

Master Black Belt/ Process Excellence Consultant

Genpact India
11.2021 - Current

Black Belt, OPEX Senior Manager (WFM Consultant)

B.A. Continuum India
10.2018 - 11.2021

Six Sigma/ Operational Excellence Catalyst

Genpact India
04.2014 - 09.2018

Assistant Manager/ Business Analyst

Genpact India
04.2014 - 09.2018

Process Developer

Genpact India
10.2011 - 03.2014

B.Com - undefined

S.P.M College, Delhi University

MBA (PGDBM) -

Institute of Management Technology (IMT)

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