Pallavi Bisen
Business Integration Lead
Summary
A self-motivated Business Analyst with experience in Salesforce and web-based applications, system analysis, process automation, project planning and management.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Business Integration Team Lead
Accenture
07.2021 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Achieved consistent on-time delivery of project milestones by closely monitoring progress and adjusting plans as needed.
- Streamlined communication between developers and QA teams, ensuring smoother workflow and higher quality outputs.
- Identified and implemented cost-saving measures in IT projects.
Assistant Manager
TATA Communications LTD
04.2019 - 07.2021
- OSS Program/Project Manager and Business Analyst
- Requirement gathering, Analyzing, Interpretation and Simplification
- Conducting workshops to demonstrate product features
- Delivering Business requirements and Business case from Change control board
- Planning, Monitoring and Tracking of IT testing logs and User Acceptance Testing
- Analyzing current Business and Process for scope of Process improvement and Automation
- Close co-ordination between Cross functional teams in Solution and Design stages
- Data analysis for tracking and updating it across various platforms
- Preparing reports and delivering presentation to business and higher management
- Adoption tracking after meeting the business need
- Effective negotiation and Decision making whenever required
- Worked as SCRUM product owner for various projects and make sure of - writing user stories, maintaining product backlog and prioritizing requirements based on business needs through SCRUM model
- Successfully completed multiple key projects
- Received 3 Certificates of appreciation
Lead Business Analyst
American Express
06.2015 - 04.2019
- Initiating and driving automation projects with complete delivery ownership
- Conducting Business Process Reviews to understand As-Is and To-Be process
- Preparing Use cases, acceptance criteria, test scenarios, process flows and other UI diagrams using MS Vision
- Drawing analytical results (reports & dashboard) for different regional markets basis data available in SFDC for management decision making
- Coordinating with vendor and internal IT teams to keep track of project development progress
- Reviewing deliveries and integration set up before releasing development done to customer
- Managing internal ticket-based change mechanism to govern and cope up with BAU enhancements in SFDC
- Organizing and facilitating demos-trainings to SFDC users in-line with their business roles with production support for leveraged adoption
- Planning, monitoring and tracking IT test logs and User Acceptance Testing
- Analyzing new SFDC tools and apps available to empower users with process automation
- Successfully completed multiple key projects
- Received 5 Certificates of appreciation
Associate Business Analyst
Tata Communications Limited (Lobo Staffing)
07.2012 - 03.2015
- Defining project scope, requirements and deliverables working alongside internal teams
- Capturing business and functional requirements in line with SDLC and Q2C processes
- Reconciling data, identifying gaps and recommending suggestions for bridging the gaps
- Constantly ensuring delivery of new solutions as per schedule planned and commitments to business
- Performing and supporting system, regression, functional and user acceptance testing
- Communicating project progress reports as per the management requirement
- Vendor (IT) management and QA team interaction for issues and fixes
- Resource management and escalations if required to expedite delivery of assignments in hand
- Managing project documents and activities in coordination with IT and Project Manager
- Received an award for exceeding targets with high success rate
- Received a certificate of appreciation for support in project related activities
- Gained detail understanding of internal IT, Telecom processes and functions (Sales, Order Entry, Billing and Provisioning) within Tata Communications Ltd
Software Developer
Opaque IT Solutions
06.2011 - 07.2012
- Development & Designing:
- Requirement Gathering as per user Expectation
- Designing as per requirement & Demo representation
- Coding based on platform using .net
- Involved in functional, User Acceptance, Regression, Retesting and system testing
Intern
Trust System & Software
12.2010 - 05.2011
Education
B.E. - Computer Science & Engineering
Shri Sant Gadge Baba College of Engineering
Skills
Salesforcecom
Certificationsdomainskills
- Certified SCRUM Master
- Certified SCRUM Product Owner
- Equipped with Salesforce administrator skills
- Experienced with visualizations on Qlik View BI tool
- Experienced in driving sales and partner automation processes
- Certified Networking Essentials | Skill Soft Learning
Personal Information
Date of Birth: 09/29/87
Timeline
Business Integration Team Lead
Accenture
07.2021 - Current
Assistant Manager
TATA Communications LTD
04.2019 - 07.2021
Lead Business Analyst
American Express
06.2015 - 04.2019
Associate Business Analyst
Tata Communications Limited (Lobo Staffing)
07.2012 - 03.2015
Software Developer
Opaque IT Solutions
06.2011 - 07.2012
Intern
Trust System & Software
12.2010 - 05.2011
B.E. - Computer Science & Engineering
Shri Sant Gadge Baba College of Engineering
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