PALLAVI BT
Customer Service professional
Bangalore
Summary
I am a dedicated professional with a solid background in customer service and order management. With extensive experience in handling customer inquiries and complaints, I have developed strong communication and coordination skills. My educational background in commerce has equipped me with a keen business understanding that I apply in my everyday tasks. I am eager to leverage my skills in a challenging position.
Experienced with coordinating supply chain logistics to ensure timely delivery and cost efficiency. Utilizes strategic planning and analytical skills to optimize transportation routes and improve operational workflows. Track record of enhancing inventory management and maintaining high standards of accuracy and efficiency.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Logistic Executive
Madura Coats Private Limited
04.2025 - Current
- Supervised logistics functions and operations.
- Managed functional areas of logistics.
- Developed logistical checklists to guide activities support.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Conducted audits to improve office logistics practices and procedures.
- Analyzed procurement requests to identify service providers' information with performance, quality, and prices to determine transaction requirements.
- Generated payments for program-related activities to keep accurate records of financial expenditure.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Customer Service - Team Leader
Madura Coats Pvt Ltd
07.2023 - Current
- Supervise Customer Service Team: Lead, motivate, and develop a customer service team, ensuring they meet performance targets, provide excellent customer support, and resolve issues effectively.
- Training and Development: Provide ongoing training on best practices, product knowledge, customer service skills, and export regulations.
- Performance Management: Set clear objectives for the team, monitor individual and team performance, conduct regular performance reviews, and address any areas for improvement.
- Resource Allocation: Ensure the team is appropriately staffed and resources are efficiently distributed to handle peak periods in customer inquiries or export demand.
- Monitor KPIs: Track key performance indicators (KPIs) for customer service, export efficiency, delivery times, customer satisfaction, and team performance.
- Develop and Maintain Relationships: Build strong, long-lasting relationships with international clients, suppliers, and vendors, fostering trust and loyalty.
Customer Service Representative
Madura Coats Pvt Ltd
08.2018 - 06.2023
- A leading textile company focused on customer relations and satisfaction.
- Maintained a good relationship with customers.
- Answered and directed inquiries to the designated department over the phone.
- Maintained logbooks, including sign-in/out logs.
- Attended to walk-in customers and provided the required information.
- Sent samples to various customers.
- Received phone calls and directed to the designated department.
- Developed and utilized effective filing and retrieval systems, maintained office supplies by placing orders.
- Handled customer complaints.
- Coordinated with the production team, logistics & warehouse team.
Customer Service Desk
Jet Logistic Solutions
08.2018 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
B. Com -
Sadhguru Sainath PU And Degree College
Bengaluru, India05-2018
Skills
Problem-Solving
Timeline
Logistic Executive
Madura Coats Private Limited
04.2025 - Current
Customer Service - Team Leader
Madura Coats Pvt Ltd
07.2023 - Current
Customer Service Desk
Jet Logistic Solutions
08.2018 - 05.2022
Customer Service Representative
Madura Coats Pvt Ltd
08.2018 - 06.2023
B. Com -
Sadhguru Sainath PU And Degree College