Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Happiness
Call Point Business Solutions
Noida
2024.11 - 2025.07
Assisted customers with inquiries and resolved issues effectively.
Provided product information to enhance customer understanding.
Collaborated with team members to improve service delivery.
Maintained a positive attitude during high-volume service periods.
Insurance Agent
Insurance Bossbabes Inc
Meerut
2023.11 - 2024.09
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Maintained high standards of customer service by building relationships with clients.
Identified potential risks in client businesses and recommended appropriate insurance coverage.
Receptionist Manager
Samsung Service Centre
Meerut
2023.03 - 2023.09
Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Responded to inquiries from callers seeking information.