Pallavi Chauhan
Meerut
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Happiness
Call Point Business Solutions
Noida
11.2024 - 07.2025
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information to enhance customer understanding.
- Collaborated with team members to improve service delivery.
- Maintained a positive attitude during high-volume service periods.
Insurance Agent
Insurance Bossbabes Inc
Meerut
11.2023 - 09.2024
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Receptionist Manager
Samsung Service Centre
Meerut
03.2023 - 09.2023
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Education
B.C.A -
CCS University
Meerut, India05.2025
Intermediate -
CBSE Board
Meerut, India12.2022
High School -
CBSE Board
Meerut, India12.2020
Skills
- Customer Service
- Problem Solving
- Time Management
- Adaptability
- Communication
- Problem Solving Skills
- Creative Mindset
- Team collaboration
Languages
- English
- Hindi
Timeline
Customer Happiness
Call Point Business Solutions
11.2024 - 07.2025
Insurance Agent
Insurance Bossbabes Inc
11.2023 - 09.2024
Receptionist Manager
Samsung Service Centre
03.2023 - 09.2023
B.C.A -
CCS University
Intermediate -
CBSE Board
High School -
CBSE Board
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