CV Pallavi
Hospitality Professional
Bangalore
Summary
- An incisive professional with over 7 years of experience in Sales and Events.
- Adept at providing service operations; understanding guest requirements and providing services accordingly.
- Diligent in building and retaining accounts by providing support and attentive service.
- Performance oriented individual with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets.
- Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Keen planner & strategist with a detailed oriented approach towards achieving business objectives.
- Determined individual with background in establishing and nurturing lucrative partnerships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
- Focused Sales Professional committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Senior Sales Manager
Renaissance Bengaluru Racecourse Hotel
02.2024 - Current
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Managed accounts to retain existing relationships and grow share of business.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Streamlined internal sales processes for increased efficiency and cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks and collaborated with upper management to derive business strategy.
User Support Specialist
Turning Point Tourism LLC
11.2023 - 01.2024
- Handling the online B2B portal and assist in data entry.
- Researching and identifying solutions to technical problems.
- Creating user accounts and assigning permissions.
- Continuously checking data, logins, and file permissions to monitor data safety and end-user efficiency.
- Maintaining servers and systems to keep networks fully operational during peak periods.
Sales Manager
JW Marriott Hotel Bengaluru
09.2022 - 10.2023
- Handled customer inquiries and lead requests for events and groups.
- Built and maintained strong working relationships with key internal and external stakeholders.
- Worked with customers to align customer preferences with brand needs and actively upsell each business opportunity to maximise revenues and drive customer loyalty.
- Lead account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Researched competitors' activities and products to uncover new trends
- Established and cultivated solid business relationships with new or existing customers.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Evaluated performance against goals and implemented appropriate development plans.
- Targeting and prospecting for new business through telemarketing, individual creativity and innovation.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Event Sales Manager
Grand Hyatt Kochi Bolgatty
12.2021 - 09.2022
- Responsible for handling large-scale and complex sales groups and local catering bookings in a 33,368 sq ft of meeting space and 1, 08,000 sq ft convention centre.
- Facilitated entire planning process for a wide range on events including International, national and regional meetings, conferences and conventions, public and industry trade shows, professional associations, arts and cultural and non-profit organizations.
- Drove excellent guest service (NPS) for events and conducted evaluations after completion.
- Reviewed and executed sales contracts and lead pre-event, post event meeting for assigned group and events with clients and hotel department to ensure highest level of service.
- Generated and distributed all communications related to planning and executive of group functions such as group resume, banquet event orders, diagrams, menu planning, rooming lists and VIP amenities.
- Maintained strong customer relationship and promptly handled guest concerns.
- Created up sell opportunities for services and products throughout the planning process.
Assistant Sales Manager
Sheraton Grand Bangalore at Brigade Gateway
06.2019 - 11.2021
- Identified, Qualified and closed new business to achieve personal and property revenue goals
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Strengthened performance by applying excellent program and project leadership skills.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Generated sales report to help upper management make effective decisions and sales plans.
- Responsible for capturing and closing Wedding and Social events (Residential and Non-residential)
- Incessantly promoted the concept of Shaadi by Marriott to create a memorable customer experience.
Sales Executive
Sheraton Grand Bangalore at Brigade Gateway
05.2018 - 02.2019
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Events Team Coordinator
Sheraton Grand Bangalore at Brigade Gateway
11.2017 - 05.2018
- Created, maintained and distributed event orders.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Assisted event manager in achieving revenue goals set for events and catering.
- Drove excellent guest service for events and conducted evaluations after completion.
- Performed event coordination for larger parties and gatherings.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
- Consulted with customers to determine objectives and requirements for events.
- Coordinated florists, photographers and musicians during for events.
- Inspected event facilities to confirm conformance to customer requirements.
- Developed post-event reports to determine effectiveness of each event.
Education
Bachelor: Business Management -
Vidyaashram (Mysore University)
Mysore 06.2014 - 06.2017
Skills
- Persuasive Speaking Skills
Adaptability
Teamwork
Sales Expertise
Strategic Event Planning
Customer Relationship Management
Positive and Upbeat
Business development and planning
Coaching and mentoring
Accomplishments
- Recognized as “Manager of the Month” in February and June 2023.
- Recognized as “Manager of the Month” in August and December 2019.
- Consistent above target appraisal rating since 6 years of my professional work.
- Enrolled in EDP Training in the month of April 2018.
- Inaugurated Shaadi Room and the concept of Shaadi by Marriott at Sheraton Grand Bangalore at Brigade Gateway as the Wedding specialist in the month of August 2018.
Timeline
Senior Sales Manager
Renaissance Bengaluru Racecourse Hotel
02.2024 - Current
User Support Specialist
Turning Point Tourism LLC
11.2023 - 01.2024
Sales Manager
JW Marriott Hotel Bengaluru
09.2022 - 10.2023
Event Sales Manager
Grand Hyatt Kochi Bolgatty
12.2021 - 09.2022
Assistant Sales Manager
Sheraton Grand Bangalore at Brigade Gateway
06.2019 - 11.2021
Sales Executive
Sheraton Grand Bangalore at Brigade Gateway
05.2018 - 02.2019
Events Team Coordinator
Sheraton Grand Bangalore at Brigade Gateway
11.2017 - 05.2018
Bachelor: Business Management -
Vidyaashram (Mysore University)
06.2014 - 06.2017
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