Pallavi Gohain

Learning and Development - Lead Trainer|Guardian India Operations Pvt Lmt

Gurgaon, Haryana - April 2017 - Current

Rewards and Recognition:

· Shining Star Award 2021

Certification:

· Udemy: Instructional Design Certification

· Snagit

Job Description:

LOB-Individual Market

LOB-Individual Market
· Quick Reference Card (QRC): Training material SOP creation, maintenance and Pinpoint Submission Approval for the LOB in Individual Market-Disability, New Business, Life In Force,Licensing and Contracts, Park Avenues Securities, GAIC & eSuites.
· Virtual Reference Card: Training material SOP creation on Synapse tool
· IM Mailbox Monitoring (Weekly & Monthly)-Maintaining Weekly training requests.
· Guardian Online site maintenance and uploading QRC in PDF formats
· Driving Digital Flyer created for the Office Manager Institute for Excellence
· Compass QRC updated in PDF format
· Tracking Project Support Time (Weekly & monthly)

· Monthly Team Huddle

Process: DTC-Eligibility, Termination, & Reinstatement
· 2 weeks process training on Softheon Tool
· Training Dashboard-Topics, Attendance & Assessment scores

Learning & Development Task:

· Managing and scheduling, co-ordination, planning, and implementation of learning
programs within the function in Guardian
· Facilitated End to End Campus 2 Corporate New Hires-2019, 2020, 2021,2022 & 2023.
· Coordinated Career Development Month and Interview Skills for Managers (mentor & mentee) along with Feedback Survey analysis.
· Maintained Reports and Dashboard for Bingo Challenge
· Facilitated L&D Up Skill Behavioral Sessions (Monthly) and Attendance update on SABA-LMS
· Content creation on word and powerpoint ( Leaders Guide and Deck)- Active Listening, Empathy, Accountability, Goal Settings, Communication, Soft Skills, Problem Solving & Decision Making, Soft Skills and Grammer & Composition

· Content Creation on Team Leaders Essentials

- Front Line Manager
- Conducting Difficult Conversations
- Effective Delegation-Team Leaders
- Managing Virtual Teams
· Delivery on American Culture in New Hire Orientation, co-ordination with the HR Talent Acquisition Team.
· End to end Program Planner for Projects- Meet with Business, Orientation & Briefing
- Training Road map & Design/Planners for L&D Programs
- Review training contents to include in the learning sessions
- Session Invites to all participants
- Classroom & online MS Teams Sessions
- Facilitation/Delivery, Access the effectiveness of the learnings via assessments and group discussions

- Feedback Analysis for L&D: Advanced Communication Skills Program, India IMS
Content Management, LEAP & LEAD Career Progression Program for Operations and Finance Team and Monthly L&D Behavioral Sessions
-Building new exercises and skill practices for the aligned line of business
-PKT for Individual Market LOB's-Knowledge check assessment roll out, analyses TNA & TNI
· Plan a refresher training and post assessments and publishing KC Final Dashboard to Individual Market

-2 weeks/Month DIP Checks for Processes in Guardian, Q&A & goodies and Yammer updates
-Power Up Project-Skill mentoring Session and feedback survey, Co-ordination on Fire side book chat for senior managers.
-Managerial Effectiveness Program-Manager Leadership Training fostering growth and success for the organization
-Session Planning and invites, pre reads and post reads handouts, topic delivery, Assessments and certification roll out

LMS: Training Course Creation, Attendance update and Closure of the Courses after delivery is completed.

Advance Team Developer|Aon Hewitt

Gurgoan, Haryana - October 2009 - March 2017

Rewards and Recognition:

· Extra Miler Award 2010

· Gold Award-2015

Job Description:

-Quality Audit for the 25 SLA clients.

-Timely feedbacks on Error and call Calibration with the Onshore SLA - Team - Sop updates and queries are discussed.

-Monthly Quality Presentation for the Operation Team.

-Training colleagues on SLA Audits for both Nucleus and 360.