Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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PALLAVI JADON

Kharar

Summary

Hey Parii! If you're looking for a descr

"Experienced team leader with a background as a customer care executive. Proven track record in delivering outstanding customer service and leading teams to success. Skilled in communication, problem-solving, and fostering a positive work environment. Passionate about driving team performance and ensuring customer satisfaction.

Overview

4
4
years of professional experience
3
3
Certifications

Work History

Team Leader

Teleperformance Mohali
Mohali
06.2021 - Current
  • Leading teams of customer service representatives, ensuring high-quality support and customer satisfaction.
  • Clint interaction
  • Troubleshooting, tickets processing in define SLA, production support, application server setup and administration.
  • Leading teams of customer service representatives, ensuring high-quality support and customer satisfaction.
  • Monitored and evaluated customer interactions to identify areas for improvement and provided coaching and feedback.
  • Implemented strategies and initiatives to enhance team performance and drive continuous improvement.

Sales Specialist

Cogent E-services
01.2020 - 01.2021
  • Customer satisfaction
  • Provide assistance to the customers
  • Problem solving

Education

Bachelor of Commerce - undefined

Ch. Charan Singh University
Meerut, Uttar Pradesh

Master of Business Administration - Human Resource/Marketing

Dr. APJ Abdul Kalam Technical University
Lucknow, Uttar Pradesh

Skills

Microsoft Officeundefined

Certification

FCR champion

Interests

Travelling

Timeline

FCR champion

12-2023

Best AMCC

03-2023

Best AMCC

02-2023

Team Leader

Teleperformance Mohali
06.2021 - Current

Sales Specialist

Cogent E-services
01.2020 - 01.2021

Bachelor of Commerce - undefined

Ch. Charan Singh University

Master of Business Administration - Human Resource/Marketing

Dr. APJ Abdul Kalam Technical University

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PALLAVI JADON