PALLAVI KHAMBE

• Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
• Monitored customer accounts and identified any discrepancies or irregularities in account activity.
• Tracked chargeback activity to identify best practices for determining fraud.
• Performed detailed analysis of financial transactions to identify suspicious activity.

• Worked on Reconciliation,T1T2,API exceptions and merchant credit remediation projects -providing accurate resolution and follow-up within SLA timelines.

• Handle credit bureau disputes(CBD)charge-off accounts and bad debt (COBD) reviews with complete case documentation.

• Utilize systems such as TSYS , MCOM, VROL, LEXIS NEXIS,EWS PEGA to process, research, and close complex fraud and chargeback cases.

• Demonstrate expertise in credit card fraud investigation, transaction monitoring, and payment lifecycle knowledge.

• I ensure case accuracy and compliance, while consistently meeting daily resolution targets in a fast-paced, regulatory-driven environment.

• Maintained flexibility to work in flexible shifts, contributed to cross-functional teams, and adapted quickly to new systems and procedures.

• Investigated cases of suspected identity theft or credit card fraud.

• Investigated potential fraud on credit card accounts and handled chargeback lifecycle (Pre-Arbitration, Arbitration , Chargeback )in compliance with credit card association regulations and Reg Z.

• Responded to queries with professionalism, accuracy, and within performance SLAs to ensure regulatory compliance and customer trust.

• Demonstrated strong analytical thinking by interpreting customer issues, identifying root causes, and categorizing requests based on priority and fraud impact.

• Maintained accuracy and attention to detail while handling high volumes of tasks, ensuring nothing was missed under pressure.

• Developed familiarity with payment processing, fraud detection protocols, and transaction lifecycle knowledge specific to credit card networks.

Key Skills:

Credit Card Fraud Investigation • Chargeback Dispute Resolution • Pre-Arbitration & Arbitration • Reg Z Compliance • Customer Communication • SLA Management • Analytical Thinking • Escalation Handling • Service Desk Operations • Payment Transaction Processing • Email Etiquette • Risk Identification • Financial Systems

• Assisted in the successful launch of a new electric bike product on city streets, supporting pre-launch planning and on-ground activation.

• Participated in promotional campaigns, customer interactions, and public feedback collection to enhance product visibility.

• Contributed to go-to-market strategy by researching competitor offerings, urban mobility trends, and pricing models.

• Supported cross-functional teams in coordinating logistics, field demos, and branding materials.

• Gained hands-on exposure to startup operations, marketing strategy, and real-world product deployment.

Key Skills-

• Product Launch Support• Market Research & Consumer Insights

• Startup Operations• Brand Activation & Promotions• Customer Interaction• Go-to-Market Strategy• Team Collaboration

• Urban Mobility Trends• Event Coordination• Business Analysis