Pallavi Kshirsagar
Admin & Accounts Executive
Pune,MH
Summary
Dynamic administrative professional with extensive experience at Neem Holidays Pvt Ltd, excelling in office management and customer relations. Proven track record in enhancing document organization and streamlining processes, resulting in improved efficiency. Skilled in data entry and fostering collaborative environments, ensuring timely project completion and superior service delivery.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Administrative Assistant
Neem Holidays Pvt Ltd
12.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Accounts Assistant
TVS - Rishaan Auto
01.2018 - 11.2018
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
- Communicated regularly with customers regarding account questions and issues.
- Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
HR & Administration Executive
Royal Enfield Service Center - Platinum Auto
11.2014 - 01.2018
- Maintained inventory of office supplies, proactively ordering necessary items before depletion to avoid disruptions in daily operations.
- Collaborated with various departments on special projects requiring administrative expertise resulting in successful completion within deadlines.
- Facilitated cross-departmental communication, fostering a collaborative work environment that improved project outcomes.
- Coordinated travel arrangements for executives, optimizing itineraries for cost-effectiveness and convenience.
- Handled sensitive information with discretion adhering strictly to confidentiality policies protecting company interests.
- Reduced operational costs through effective vendor negotiation and budget management.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Implemented document management systems, maintaining organized records for easy access and retrieval.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
Billing Executive
Suzuki Motorcycle (Bharat Suzuki, Pune, Hadapsar)
01.2010 - 10.2014
- Collaborated with various departments to resolve discrepancies in billing data, maintaining a high level of accuracy for all invoices generated.
- Developed comprehensive reports on billing activities for senior management, enabling informed decision-making regarding departmental goals and strategies.
- Streamlined billing processes by implementing automated systems, reducing errors and improving efficiency.
- Trained junior staff members on proper billing practices, contributing to an overall increase in team productivity and accuracy levels.
Billing Executive
Nokia Store-E Mobile
02.2008 - 12.2009
- Provided excellent customer service to clients, addressing concerns and queries related to their bills promptly and professionally.
- Assisted in the development of new billing policies and procedures to adapt to changing business needs or industry requirements.
- Maintained a clean aging report by diligently following up on overdue accounts and negotiating mutually beneficial payment arrangements where necessary.
- Enhanced client satisfaction with timely and accurate invoicing, ensuring prompt payments and better cash flow management.
- Managed complex accounts requiring special attention due to unique contract terms or high-value transactions.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Education
BBA - Accounting And Finance
Mangalam School of Management & Technology
New Delhi, India 04.2001 -
Skills
Office administration
Administrative support
Data entry
Computer skills
Filing
Mail handling
Microsoft Excel
Clerical support
Document control
Customer service
Appointment scheduling
Office management
File organization
Database management
Documentation and reporting
Recordkeeping
Invoice processing
Documentation and recordkeeping
Customer relations
Records management
Coordination
Travel coordination
Business administration
Attendance record management
Office equipment maintenance
Staff management
Travel arrangements
Timeline
Administrative Assistant
Neem Holidays Pvt Ltd
12.2018 - Current
Accounts Assistant
TVS - Rishaan Auto
01.2018 - 11.2018
HR & Administration Executive
Royal Enfield Service Center - Platinum Auto
11.2014 - 01.2018
Billing Executive
Suzuki Motorcycle (Bharat Suzuki, Pune, Hadapsar)
01.2010 - 10.2014
Billing Executive
Nokia Store-E Mobile
02.2008 - 12.2009
BBA - Accounting And Finance
Mangalam School of Management & Technology
04.2001 -