PALLAVI MALKAPURE
Hyderabad
Summary
Dynamic IOC Analyst at NTT Data Managed Services with a proven track record in process migration and incident management. Leveraged strong communication and leadership skills to enhance user support and streamline operations for ARGO GROUPS US. Proficient in Active Directory and cloud platforms, driving successful technical solutions and client satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IOC Analyst
NTT Data Managed Services
Hyderabad
02.2023 - Current
- Currently serving as an IOC Analyst at NTT Data Managed Services.
- Previously acted as a frontline warrior in 'End User Support,' provisioning users.
- Worked on Active Directory (AD) tool.
- Provided end-user support for ARGO GROUPS US, managing tickets for user provisioning and de-provisioning.
- Contributed to the 'DCS' Project, a 'Catch and Dispatch' process managed by South Africa.
- Responsible for handling calls, cloud voice tickets, and routing tickets to appropriate teams
- Presently collaborating with the ABC core client to troubleshoot and address technical queries
- Assisted the US client ABC core in migrating processes to India and establishing operations here.
- Incident Management (BMC Helix, etc.)
Education
MCA -
Dayananda Sagar College of Engineering
Bengaluru01.2022
B.SC -
Karnataka Arts Science and Commerce college
Bidar01.2020
Pre-University Examination - PCMB
Sharanabasaveshwara Composite PU College
Kalaburagi01.2017
Skills
- Leadership
- Interpersonal Skills
- Communication Skills
- Process Migration
- SQL
- Web-based Cloud Platforms
- SaaS
- PaaS
- IaaS
- Java
- Software Development Life Cycle (SDLC)
- MS Office
- Networking Protocols
- Incident Management
- Technical Support
- Active Directory
Certification
- Currently pursuing certifications in GCP Cloud Network Engineer, Associate Cloud Engineer, and CCNA.
- Skilled in programming languages such as SQL, Python, C, and Java.
- Knowledgeable about software development life cycles (SDLC).
- Proficient in MS Office tools.
Extracurricular Activities And Achievements
- Won first prize in the badminton tournament organized by NTT DATA.
- Actively participated in cultural activities during school and college.
- Represented the college in inter-college badminton championships.
- Participated in NCC camps.
- Presented a seminar on E-Waste Management.
- Received a bronze medal at the inter-college badminton championship.
Projects
Project on Web technology. Project on Cloud Computing.
Timeline
IOC Analyst
NTT Data Managed Services
02.2023 - Current
MCA -
Dayananda Sagar College of Engineering
B.SC -
Karnataka Arts Science and Commerce college
Pre-University Examination - PCMB
Sharanabasaveshwara Composite PU College
Similar Profiles
Pankaj NathPankaj Nath
Director - Cloud & Infrastructure Services at NTT DATA Services (Previously NTT/Netmagic)Director - Cloud & Infrastructure Services at NTT DATA Services (Previously NTT/Netmagic)
Sukanth Kumar SusaiSukanth Kumar Susai
Operations Manager at NTT Managed services LTD.Operations Manager at NTT Managed services LTD.
NARASIMHARA RAO ONTIPULINARASIMHARA RAO ONTIPULI
Cloud Engineer at NTT Managed Services India Pvt LtdCloud Engineer at NTT Managed Services India Pvt Ltd