Pallavi Mitra
Kolkata
Summary
Driven Business Analyst with strong analytical and problem-solving skills. Excel at translating Skilled professional with 12-year background in management and organizational assessments in BFSI sector. Proven skill in transforming and revitalizing strategies using available systems and modern approaches. Specializes in TLM reconciliation and Payments
Overview
4
4
Languages
1
1
Certification
12
12
years of professional experience
Work History
TTS Payments Analyst-IC
CITIBANK India Pvt. Ltd.
Mumbai
11.2024 - 05.2026
- Managed end-to-end payment processing ensuring timely and accurate transactions.
- Managed and reported control issues transparently to ensure compliance.
- Reframed procedures to mitigate risks and recommended effective solutions.
- Demonstrated thorough understanding of regulatory framework in Thailand and Vietnam.
- Assisted with process migration and trained team on new practices.
- Managed high-volume queues efficiently during peak hours.
- Took ownership to learn the process with bare minimum supervision and reduce rejects.
Senior Corporate Actions Analyst
HSBC EDPI
Kolkata
03.2023 - 06.2024
- Led training sessions for new team members to ensure smooth onboarding and integration.
- Prepare and deliver training courses and also lead a full training cycle until the processor is able to handle the task individually.
- Identify process flaws and re-evaluate training to existing team members according to needs.
- Created training schedules and delivered sessions punctually to meet team learning objectives.
- Oversaw team activities during line manager's absence, maintaining process efficiency.
- Timely resolving TLM cases to avoid escalations.
- Resolving post-payment inquiries from Business Areas related to customers.
- Liaised with onshore team to review and resolve cases needing customer attention, facilitating case resolution.
- Delivering accurate solutions to the onshore team related to delayed or incorrect payments.
- Resolving TLM breaks by liaising with the reconciliation team to avoid any breaches.
- Identified missed payments, contributing to reduced breaches.
- Reconciling huge stock lines such as HSBC, Iberdrola, BP etc. within the stipulated time.
- Analysed business processes to identify inefficiencies and recommend improvements for operational excellence.
- Documented process flows and created user manuals to support effective change management.
- Managed cross-functional teams to deliver project outcomes within agreed timelines and budgets.
- Collaborated with IT specialists to design and refine system specifications for business applications.
- Monitored key performance indicators to track progress against strategic goals and objectives.
- Utilised advanced Excel functions to manipulate large datasets for insightful reporting.
- Wrote new manuals, definitions and SOPs guiding individual job titles on expectations and processes.
- Presented findings and recommendations to senior management through compelling presentations.
- Outlined detailed plans for improvement action and its implementation.
- Used organisational data to improve team goals, plans and operating strategies on monthly MI
- Proficiency in MS Office, especially Excel to generate daily reports.
Business Analyst Corporate Actions
HSBC EDPI
Kolkata
04.2017 - 02.2023
- Resolved discrepancies and streamlined operations for daily tasks and client inquiries regarding payments, enhancing service efficiency.
- Reviewed and verified shareholder eligibility for dividend payments as per market announcements, ensuring adherence to payment deadlines.
- Resolved discrepancies in reconciliations to ensure accurate financial reporting. Identified payment eligibility based on trades conducted on or before Ex date and record date.
- Prepared monthly MI to facilitate timely stock payments for eligible account holders, ensuring compliance with market announcements.
- Supported preparation of monthly MIS and conducted manual intervention for changes in client accounts affecting payments.
- Conducted various auditing functions to ensure hassle-free credit to customer money.
- Ensured the holdings announced by the custodian match the holding position on office e systems.
- Hands-on experience in using applications like TLM, Custodian website, and WGHSS.
Assistant Manager
Blue Dart Express Pvt. Ltd.
07.2014 - 08.2016
- Implemented supply chain management processes for logistics operations of finished products across India, coordinating transportation and operations effectively.
- Oversaw service centre operations, including Last Mile Distribution of all products, gathering employee feedback to identify areas for improvement.
- Administered operations across numerous modes of transportation and troubleshot all issues relating to loading, transshipments & final deliveries.
- Created monthly freight savings reports for business leaders to enhance decision-making.
- Coordinated with shipping agencies/carriers /lines for competitive rates & services.
- Reengineered process and achieved improvement in productivity & cycle time.
- Authorized workshops to bring improvement in the quality of the current operation process.
- Provided logistics advice and resolved shipment problems promptly; performed billing and collected payments from customers.
Education
Executive - Fintech AI
Indian Institute of Management
Kolkata, WB01-2026
MBA-International Business -
ITM Business School
Navi Mumbai06-2014
Bachelor’s in Business Administration - Marketing
Techno India
Kolkata, WB06-2011
XII - Humanities
Loreto House
Kolkata, WB03-2008
Skills
- Regulatory compliance
- Risk assessment
- Analytical research
- Process improvement
- Training management
- Time management
- Team collaboration
- Cross-cultural collaboration
Languages
Bengali (Mother tongue)
Proficient
C2
English
Proficient
C2
Hindi
Proficient
C2
French
Beginner
A1
Certification
- Excel for Business with AI: Essentials certified Credential ID 474HNIZPVXGF
Accomplishments
- Ace of Q4 Issued by HSBC EDPI · Jan 2023
- Ace of Q1 Issued by HSBC EDPI · Apr 2022
- Bravo Blue Darter Issued by Blue Dart Express limited · Jun 2016
Timeline
TTS Payments Analyst-IC
CITIBANK India Pvt. Ltd.
11.2024 - 05.2026
Senior Corporate Actions Analyst
HSBC EDPI
03.2023 - 06.2024
Business Analyst Corporate Actions
HSBC EDPI
04.2017 - 02.2023
Assistant Manager
Blue Dart Express Pvt. Ltd.
07.2014 - 08.2016
Executive - Fintech AI
Indian Institute of Management
MBA-International Business -
ITM Business School
Bachelor’s in Business Administration - Marketing
Techno India
XII - Humanities
Loreto House