Pallavi R

Assisted in payment processing to ensure punctual and precise payments for assigned projects.
Supported understanding of contracts to enhance output quality for processing teams.
Facilitated coordination between operations teams for query resolutions on visits and passthroughs.
Reconciled project level payment details at designated intervals.
Managed deadlines effectively to maintain productivity and quality standards.
Responded to ad-hoc requests for information and analysis while collaborating with project management, clinical monitoring, regulatory start-up, and finance teams.
Performed site and study-related tasks under close supervision while assisting with various project support and administrative duties throughout study lifecycle.

• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Engaged with customers to better understand needs and deliver excellent service.
• Trained and mentored employees to maximise team performance.

• Optimized end-to-end financial reporting workflows by implementing automated reconciliation tools, improving reporting accuracy by 25% and reducing monthly closing time by 3 days.
• Managed financial accounts for 15+ global clinical trial sponsors, ensuring 100% compliance with complex contractual payment terms and internal audit standards.
• Drove forecasting precision by developing data-driven financial models that incorporated resource forecasting for staffing and budget allocation, resulting in a 15% reduction in budget variance across assigned clinical study portfolios.

• Managed high-volume site payment processing for global clinical trials, ensuring 100% adherence to complex contractual terms and site-specific payment schedules.
• Applied advanced problem-solving techniques through root-cause analysis of payment discrepancies, reducing recurring errors by 20% and boosting site payment accuracy.
• Collaborated with clinical study teams to resolve payment escalations, improving stakeholder satisfaction and reducing average resolution time by 15%.

• Managed high-volume visit-based payment batches for EMEA clinical trials, ensuring 100% accuracy in financial processing and adherence to site-specific payment schedules.
• Validated complex Clinical Trial Agreement (CTA) splits for multi-site studies, ensuring financial data integrity and 100% compliance with contractual payment terms.
• Maintained meticulous clinical financial records and audit-ready project documentation, including data management plans and payment tracking SOPs, contributing to a 100% pass rate in internal and sponsor-led financial compliance audits.

• Streamlined high-volume transaction processing workflows by enforcing standardized data entry protocols, resulting in a 15% improvement in processing accuracy and faster turnaround times.
• Ensured 100% compliance with internal audit standards and external regulatory requirements, including data privacy laws and financial regulations, by performing meticulous quality checks on financial transaction records.