Pallavi Rao

LogicMatter is a data management & reporting company with expertise in building automation solutions. As COO & part of a start up journey from the onset, I worked in multiple roles to innovatively overcome challenges under ambiguous situations at times.

Customer relationship Management - Managed 8+ Service projects with customers in US, Europe & India.

• Mentored teams to be customer centric
• Understanding Customer requirements
• Coordinated internal resources and third-party vendors for smooth execution of projects.
• Used process improvement tools and scrum to improve efficiency
• Tracked project and team member performance closely to quickly intervene as required

HR -

• Responsible for talent management
• Recognize gaps in technical competency & risk assessment. Coordinated and implemented effective training to improve processes.
• Grew Dev team by sourcing well-qualified employees using various recruitment strategies
• Created and implemented Policies & guidelines - Authored the Soft skills Manual for training
• Interviewed, supervised and motivated employees to achieve optimal productivity
• 150+ employees mentored and trained

Vendor Management

• Partner Program - Lead end to end process to qualify business to achieve Microsoft Silver Competency for Data Analytics - Management of Microsoft Partner program & benefits
• Managed vendor and contractor relations and negotiations to run business operations in India
• Worked with the Google partner team from Bangalore, India when developing a custom Apps Script Real estate solution using Google sites for a customer in the US.
• Used network extensively to get good vendor contacts and negotiations with vendors

Finance

• Responsible for budgets and projections. Worked with tight budgets and managed to get 100% results.
• Management of cash flow & figuring out innovative ways to work within budgets - Banking & Payroll
• US Ops - Bookkeeping for US company with Quickbooks
• Manage Federal & Excise tax for the US company
• Manage Payroll
• Active role in Strategic business planning

Sales and Marketing

• Sales and Marketing - Creating Marketing content & social media
• Lead generation - Facilitated website update, Linkedin and Youtube videos

Infrastructure

• Facilitated set up of IT infrastructure for the organization - Day to day management of IT & cloud infrastructure working with the IT team

Corporate

• Responsible for end to end process in Foreign Direct Investment in Company
• Worked with banks for Overseas Direct Investment
• RBI reporting and Transfer pricing
• Liaison with Legal & CPA to comply with governing bodies
• Responsible for helping LogicMatter India qualify for T-Hub (first of its kind incubator in India) - Leveraged networks in T-Hub and Women Entrepreneurship hub for opportunities to showcase business
• Widely networked in the Start Up environment with T-Hub, We-Hub (incubator for Women) & HYSEA (Hyderabad Software Enterprise Association)

Sole stockist and distributor of FMCG products for fulfillment and delivery to various retailers and wholesalers in Mumbai. Some of the Manufacturer tie ups included Premier Tissue, B-Natural, Nirma

• As business owner, managed the daily business operations, marketing, oversee accounts, handling labor to ensure timely delivery of products
• Negotiating contracts and payment terms with manufacturers
• Maintained cost controls and improved operations.
• Customer acquisition -On schedule delivery, Follow up for Payments
• Inventory Management - Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Legal & compliance

Key Learning

• This experience taught me ground up handling labor oriented blue collar business
• It taught me to deal with operational challenges of Logistics, Inventory management, Labor and Payments, importance of follow up in every aspect of business

Part of being a business person is knowing the right time to move on and I exited the business with the emergence of the online marketplace

Took time off from business to get outside Corporate experience. A fantastic learning experience in Customer Relations handling back office accounts for American Express Cards UK and Scotland -

Key learning -

• Handling Customer communication effectively - Extensively trained in Voice modulation, Speech and accent
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Provided excellent customer care by responding to requests promptly and with patience.

• Eager to start, first assignment within one month to create end o end fashion supplement, right from getting ad revenue to working with editorial staff for related articles
• Leveraged modeling and advertising experience and network to bring in Ad revenue
• Collaborated with editorial group to create uniformity between advertising messages and content.