Pallavi Reddamoni
Hyderabad
Summary
Ambitious Executive successful at setting policies, improving performance, and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.
Multi-talented Executive adept at operating in diverse capacities to achieve business goals. Proficient in a wide range of areas, including financial administration, revenue generation, and strategic planning. Hardworking and proactive leader with a disciplined execution.
Work History
F&B Executive
Hotel shree Venkateswara n abode
Hyderabad
08.2018 - 12.2019
- Implemented operational improvements to streamline hotel processes and enhance guest experiences.
- Led team training initiatives to improve service quality and operational standards.
- Conducted market analysis to identify trends and inform strategic decision-making.
Banquet sales executive
Hotel abode
Hyderabad
05.2010 - 10.2016
- Conducted market research to identify emerging trends and customer preferences in hospitality.
- Managed sales pipeline effectively to ensure timely follow-up and closure of opportunities.
- Collaborated with marketing team to design targeted campaigns that increased lead generation.
Executive Housekeeper
Hotel Sai Prakash
Hyderabad
03.2008 - 02.2010
- Supervised and coordinated the activities of housekeeping staff.
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Managed lost and found property according to company policy and procedure.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
- Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
- Communicated effectively with other departments in order to provide efficient service delivery.
- Prepared monthly reports regarding budgeting, scheduling, payroll records.
- Responded promptly to any emergency situations that may arise during shift hours.
- Planned special events such as conferences or conventions while coordinating with vendors for additional services required.
- Ensured compliance with hotel policies concerning fire safety regulations.
- Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Ordered supplies through approved vendors and submitted invoices for payments.
- Resolved customer complaints promptly and professionally.
- Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
- Prepared and distributed assignment sheets to assigned staff.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Investigated accidents or injuries that occurred within the department and reported findings to management team.
- Conducted regular inspections of all guestrooms to ensure quality control standards are met.
- Participated in ongoing educational opportunities to stay current on industry trends and best practices.
- Developed work schedules for housekeeping personnel ensuring adequate coverage at all times.
- Reported damage or theft of hotel property to management.
Banquet sales executive
Hotel katriya and Towers
Hyderabad
07.2006 - 01.2008
- Conducted market research to identify emerging trends and customer preferences in hospitality.
- Managed sales pipeline effectively to ensure timely follow-up and closure of opportunities.
- Collaborated with marketing team to design targeted campaigns that increased lead generation.
- Delivered engaging sales presentations that highlighted unique selling points of hotel services.
- Negotiated contracts with clients to secure favorable terms and maximize revenue.
- Trained and mentored junior sales staff to improve team performance and sales techniques.
- Implemented feedback systems to gather client input and refine service offerings.
- Resolved customer complaints swiftly to maintain positive relationships and retain business.
- Sourced new sales opportunities through inbound lead follow-up.
- Cultivated relationships with existing customers to encourage repeat business.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Negotiated contracts with clients on behalf of the company.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Operated register, handled cash and processed credit card transactions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Reduced process lags by training employees on best practices and protocols.
Front office executive and operation head at ofcfc
Ambica caterwings (Ambica group of companies Eluru
Hyderabad
10.2005 - 12.2006
- Developed and implemented strategies to increase executive efficiency.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Organized and facilitated regular meetings with senior management teams.
- Created reports summarizing progress against organizational goals and objectives.
- Led initiatives to improve customer service levels throughout organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Room Service Order Taker
Hotel tulip manhor
Hyderabad
09.2003 - 12.2005
- Greeted customers and provided friendly customer service.
- Answered incoming calls promptly and courteously.
- Provided guests with information about menu items, made suggestions and took orders.
- Reviewed item requests and room service orders for accuracy and needed assistance.
- Completed many guest orders by phone daily.
- Delivered food to guest rooms in a timely manner while adhering to safety standards.
- Ensured compliance with health department regulations by following established sanitation guidelines.
- Resolved customer complaints in an efficient manner when necessary.
- Participated in team meetings providing feedback on ways to improve process efficiency.
- Ensured all dishes were properly garnished prior to delivery.
- Maintained cleanliness of workstation throughout shift.
- Monitored stock of trays, silverware, condiments, and napkins, ensuring they are stocked appropriately for each meal period.
- Performed routine maintenance tasks such as cleaning equipment and restocking utensils.
- Provided accurate information on menu items, special offers, and pricing.
- Processed payments with cash, credit cards, or other payment methods.
- Attended training sessions as required to stay up-to-date on new products or services.
- Communicated effectively between kitchen staff, front desk personnel, and guests regarding order status updates as needed.
- Entered orders accurately into order-entry system.
- Supported other departments when needed by providing assistance during peak hours or special events.
- Assisted with stocking shelves in preparation for upcoming shifts.
- Answered guest questions related to pricing and food and beverage ingredients.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Prepared silverware roll-ups, took out trash and washed dishes.
- Suggested food and beverage upsells to guests to maximize profits.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Used clear communication to relay food and drink orders to kitchen staff.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Portioned, plated and garnished menu items to meet company standards.
- Totaled checks and used cash register to accept payment for services.
Education
Pg Diploma Hotel Management - PG.Diploma in Hotel Management And Catering Techno
07.2002 - 09.2003
Skills
- Customer relationship management
- Team training
- Sales strategy
- Vendor negotiation
- Customer service
- Effective communication
- Problem solving
- Time management
- Quality control
- Sales expertise
- Public relations
- Training and development
- Customer-oriented
- Communication skills
- Service quality improvement
- Administrative skills
- Risk management
Timeline
F&B Executive - Hotel shree Venkateswara n abode
08.2018 - 12.2019
Banquet sales executive - Hotel abode
05.2010 - 10.2016
Executive Housekeeper - Hotel Sai Prakash
03.2008 - 02.2010
Banquet sales executive - Hotel katriya and Towers
07.2006 - 01.2008
Front office executive and operation head at ofcfc - Ambica caterwings (Ambica group of companies Eluru
10.2005 - 12.2006
Room Service Order Taker - Hotel tulip manhor
09.2003 - 12.2005
Global Institute of Hotel Management And Catering Technology - Pg Diploma Hotel Management , PG.Diploma in Hotel Management And Catering Techno
07.2002 - 09.2003
Intermediate From R.B.V.R.R Women's College - ,
SSC From St.Johns High School - ,