Pallavi S
Bengaluru
Summary
Lead Scrum Master / Scrum Master with 5+ years of experience at Walmart Global Tech, specializing in Agile delivery, business analysis, and stakeholder collaboration. Proven expertise in requirements gathering, user stories, UAT, gap analysis, and process improvement, ensuring solutions align with business objectives and timelines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Scrum Master / Scrum Master
Walmart
Bengaluru
02.2022 - Current
- Partnered with business stakeholders to identify, analyze, and document functional and non-functional requirements.
- Converted business needs into user stories, functional specifications, process flows, and acceptance criteria.
- Acted as a bridge between business, engineering, QA, and external vendors to ensure shared understanding.
- Conducted gap analysis, feasibility studies, and impact assessments for proposed solutions.
- Facilitated workshops, interviews, sprint ceremonies, and brainstorming sessions.
- Ensured end-to-end requirement traceability throughout the SDLC.
- Collaborated with QA teams to define test cases and supported User Acceptance Testing (UAT).
- Worked closely with project managers to align scope, timelines, and deliverables.
- Monitored solution implementation to ensure alignment with business goals and KPIs.
- Identified process improvement and automation opportunities, improving delivery efficiency.
Associate Analyst
Tesco
Bengaluru
04.2019 - 02.2022
- Supported Agile Scrum teams in delivering retail and operations initiatives.
- Worked with business stakeholders to understand requirements and document user stories and acceptance criteria.
- Translated business needs into functional requirements and basic process flows.
- Facilitated daily stand-ups, sprint planning, reviews, and retrospectives.
- Coordinated with development, QA, and business teams to clarify requirements and resolve blockers.
- Assisted in gap analysis and impact assessment for requirement changes.
- Maintained requirement traceability using Jira and Confluence.
- Collaborated with QA teams to support test case creation and User Acceptance Testing (UAT).
- Monitored sprint progress and ensured deliverables aligned with agreed scope and timelines.
Operational Support Associate
Quess Corp Ltd
Bengaluru
08.2018 - 03.2019
- Provided day-to-day operational and administrative support to ensure smooth business functioning across departments.
- Monitored and resolved data discrepancies, processed documentation, and maintained accurate records within SLA timelines.
- Supported internal teams with issue tracking, coordination, and escalation management to ensure timely resolution.
- Assisted in generating daily/weekly performance and compliance reports for management review.
Education
Bachelor of Computer Application -
Sindhi College
Bangalore06.2018
Skills
Agile & Scrum Business Analysis Stakeholder Management User Stories & Acceptance Criteria
Requirements Traceability Gap & Impact Analysis Process Mapping
Jira, Confluence UAT Coordination Cross-functional Collaboration
PERSONAL INTERESTS
Travelling, Watching Movies, Cooking, Playing Badminton
Certification
Certified Scrum Master (CSM) | ITIL v4 | SAFe Agilist
Accomplishments
POS Platforms: NCR, Oracle Retail
Integrations: ERP (SAP, NetSuite), CRM (Salesforce), E-Commerce (Shopify, Magento)
Tools: ITIL, ServiceNow, Jira, Confluence • Database: SQL, MySQL
Security & Compliance: PCI DSS, Data Privacy Standards
Integrations: ERP (SAP, NetSuite), CRM (Salesforce), E-Commerce (Shopify, Magento)
Tools: ITIL, ServiceNow, Jira, Confluence • Database: SQL, MySQL
Security & Compliance: PCI DSS, Data Privacy Standards
Awards & Recognition
- Reduced requirement rework by 30% through structured requirement validation.
- Improved sprint delivery predictability by 20%.
- Supported multiple successful UAT cycles with zero critical production defects.
- Contributed as a Subject Matter Expert (SME), supporting requirement clarification, impact analysis, and solution alignment—recognized with a Bravo Award at Walmart.
- Actively contributed to team development and Agile ways of working, earning Walmart Badgify recognition for continuous improvement initiatives and collaborative culture.
- Recognized as Star Performer – Contact Centre (Walmart) for strong stakeholder support, delivery reliability, and customer-focused outcomes.
Timeline
Lead Scrum Master / Scrum Master
Walmart
02.2022 - Current
Associate Analyst
Tesco
04.2019 - 02.2022
Operational Support Associate
Quess Corp Ltd
08.2018 - 03.2019
Bachelor of Computer Application -
Sindhi College