Pallavi Singh
Pune
Summary
Dynamic marketing and sales professional with over 13 years of experience in driving project success and building strong client relationships. Proven ability to lead teams in achieving business objectives, and enhancing customer satisfaction. Expertise in revenue generation and strategic planning, committed to fostering professional growth within the team.
Overview
16
16
years of professional experience
Work History
Project Manager, Customer Success Manager
Neeyamo Enterprise Solutions Pvt. Ltd.
05.2022 - Current
- Build positive, strong and profitable relationship with client during project Implementation as well successfully deliver projects to meet business objectives.
- Overall ownership as primary point of contact of operational and strategic functions in the project.
- Address customer issues within SLA and prevent escalations and also serve as a point of contact for escalation.
- Chair all governance meetings, project performance reviews and take ownership of its timeliness and accuracy.
- Execute performance reviews and conduct resource management duties.
- Interact with organization personnel across all business lines and levels related to project updates, issues raised and meet customer expectations.
- Monitor multiple projects and its operational delivery from start to end.
- Daily connect with clients and share updates, closure on RAID log items, address global issues and resolve them.
- Ensure Revenue forecasting and accuracy is achieved.
- Ensure monthly Invoicing is delivered accurately and by 5th and timely AR
Senior Account Sales Manager
Marriott International
Pune
05.2018 - 03.2020
- Lead on property sales functions to build long term value-based customer relationships that enable achievement of hotel sales objectives.
- Maintain and promote teamwork with effective and clear communication among co-workers and colleagues.
- Close coordination with the General Manager and Sales Leader to develop strategies in endeavour to maximize REVPAR and grow Market Share.
- Managing top 20 accounts for the hotel and achieving targets set as per the business plan.
- Leading and managing daily activities related to the functioning of the Sales Department.
- Assist in establishing Goals and Key Result Areas for the Sales Team - Proactive & Reactive.
- Assisting the Reactive sales team on closing catering leads as well as achieving monthly targets.
- Liaise with National Sales team to gain and increase share from the target accounts.
- Courtyard Marriott Pune Hinjewadi
Account Sales Manager
Marriott International
03.2015 - 06.2018
- Build and maintain strong customer relationships with Resident guests as well as Corporate Bookers, Influencers, and Decision makers.
- Handle and lead the Sales Centre, Reactive Sales, to close catering and group leads for the hotel to drive revenue.
- Qualified for Sales Incentive for 4 consecutive quarters (130% of goal).
- Surpassed catering budgets over goals in 2015 by 28%.
- Instrumental in developing Medical segment for the property and have grown share.
- Executing exemplary customer services to drive customer satisfaction and loyalty and ensuring their satisfaction before and during their stay/event.
- Instrumental in developing the Medical and Education segment for the property.
- Identifying, qualifying and soliciting new group and catering business to achieve personal, team and property revenue targets.
- Successful in shifting key accounts from competition.
- Maintain accurate and up to date information on competition's performance.
- The Westin Pune Koregaon Park
Account Sales Manager
Marriott International
Pune
02.2015 - 06.2016
- Part of the turnaround team for the hotel that increased the occupancy from 70% to 75-80% with an ADR growth from INR 3700 to INR 4100.
- Handle and lead the Sales Centre - Reactive Sales to close catering and group leads for the hotel to drive revenue.
- Qualified for Sales Incentive for 4 consecutive quarters (130% of goal).
- Surpassed catering budgets over goals in 2015 by 28%.
- Instrumental in developing Medical segment for the property and have grown share.
- Successful in shifting key accounts from competition.
- Courtyard Marriott Pune City Centre
Assistant Account Sales Manager
Marriott International
Pune
03.2013 - 01.2015
- Part of the turnaround team for the hotel that increased the occupancy from 55% to 70%.
- Championing the Marriott Rewarding Events for the hotel.
- Championing the MARRFP process for the hotel.
- Organize FAM, PIE and the customer engagement events organized at the hotel.
- Implement hotel strategy and stabilize business mix for the hotel.
- Drive long stay business and shift share from competition accounts.
- Build an accurate and effective database of current and potential accounts.
- Be informed about the trends in hospitality, changing customer needs and behaviour.
- Courtyard Marriott Pune City Centre
Executive Assistant to the Director & COO
Maccaferri Environmental Solutions Pvt. Ltd.
Pune
02.2011 - 05.2012
- Coordinate for Regional branding using the marketing tools.
- Uploading, Updating and revising data in Maccaferri Digital Library.
- Responsible for Post and pre activities related to Short courses, Conferences, events, expert lectures.
- Maintain the inventory and keep modifying it as per requirement. (Sample, Broachers, Postures)
- Assisting and coordinating for Website modification activities.
- Coordinating for advertisements, editorial articles and Mass mailing.
- Responsible for drafting Status Reports on Weekly, Monthly and quarterly basis.
- Plan monthly itinerary and compile post site visit reports.
- Plan and organize National and International business visits of COO with time and cost optimization.
- Getting proficient in preparation of MIS reports.
- Develop and maintain various professional membership and licenses of COO for industrial relations.
Sales Executive
The O Hotel (By Oxford Realty Group)
01.2010 - 02.2011
- Build an accurate and effective database of current and potential guests/accounts.
- Identify key customers through formal research, survey, sales call and meetings.
- Managing accounts and maximize their potential for both Pune and Goa properties.
- Build relationship and maintain regular contact with corporate.
- Prepare weekly, monthly and quarterly sales plan and activity reports.
Education
MBA - Marketing
International School of Business& Media (ISBM)
Pune04.2009
Bachelor of Commerce - Marketing
Symbiosis School of Arts & Commerce
Pune03.2007
Skills
- Business Competence
- Customer Service
- Professional Relationship Management
- Ability to Work Under Pressure
- Self-starter
- Team Player
- Clear Communication
Timeline
Project Manager, Customer Success Manager
Neeyamo Enterprise Solutions Pvt. Ltd.
05.2022 - Current
Senior Account Sales Manager
Marriott International
05.2018 - 03.2020
Account Sales Manager
Marriott International
03.2015 - 06.2018
Account Sales Manager
Marriott International
02.2015 - 06.2016
Assistant Account Sales Manager
Marriott International
03.2013 - 01.2015
Executive Assistant to the Director & COO
Maccaferri Environmental Solutions Pvt. Ltd.
02.2011 - 05.2012
Sales Executive
The O Hotel (By Oxford Realty Group)
01.2010 - 02.2011
MBA - Marketing
International School of Business& Media (ISBM)
Bachelor of Commerce - Marketing
Symbiosis School of Arts & Commerce