Pallavi Singh
Pune
Summary
Results-driven Contract/Internal Auditor with 10+ years of experience in auditing, financial administration , contract management, freight forwarding, and supply chain operations. Proven track record in ensuring compliance, accuracy, and efficiency across end-to-end contract and logistics processes. Skilled in internal audit, data analysis, and process optimization, with strong ability to lead cross-functional teams and support client satisfaction.
Overview
11
11
years of professional experience
Work History
Senior-Internal Auditor
Genpact
05.2023 - 02.2026
- Lead and supervise a team of auditors in planning and executing internal audits.
- Assign audit tasks, review workpapers, and ensure audit quality, and timelines.
- Provide guidance and technical support to team members during audit engagements.
- Monitor team performance and support skill development and training.
- Coordinate audit activities with cross-functional stakeholders and process owners.
- Execute internal audit assignments and control testing under senior supervision.
- Perform process walkthroughs and document internal controls, risks, and issues.
- Test transactions for compliance with policies, SOPs, and regulations.
- Identify control gaps, risks, and process weaknesses, and recommend corrective actions.
- Document audit findings with supporting evidence and practical recommendations.
- Monitored implementation of audit recommendations, ensuring corrective actions were taken to mitigate identified risks.
- Consolidate audit findings and prepare reports for management review.
- Coordinate with auditees to obtain the required data and resolve audit queries.
- Follow up on audit observations and track the implementation of corrective actions.
Contract Specialist
CDK Global
11.2022 - 04.2023
- Spearheaded comprehensive internal audits for QTC (Quote-to-Cash) processes, ensuring compliance, accuracy, and alignment with governance standards.
- Supervised and led the contract audit team to ensure accurate and timely completion of audits and contract reviews.
- Assigned workload and monitored daily operations to maintain productivity and meet deadlines.
- Reviewed audit findings and contracts for compliance with internal policies, contractual terms, and regulatory requirements.
- Provided guidance and technical support to auditors and junior team members on audit methodology, documentation standards, and issue resolution.
- Performed quality checks on audit outputs and contract validations to ensure accuracy, completeness, and reliability.
- Processed and validated client contracts across multiple European markets, ensuring data accuracy and policy compliance.
- Reviewed and evaluated credit requests and term-extension submissions for policy and regulatory alignment.
- Maintained, updated, and improved SOPs to enhance workflow consistency, and support smooth team transitions.
- Conducted detailed error analysis and root-cause reviews to resolve discrepancies and improve process efficiency.
- Prepared, analyzed, and published weekly and monthly PCM, Price Protection, and CVR reports to support decision-making.
- Managed escalated customer and contract issues, ensuring resolution within SLA timelines.
- Handled escalations, credit note (CN) management, and documentation controls across audit and contract processes.
- Collaborated with finance, operations, and compliance teams to maintain process transparency, and effective outcomes.
- Reduced turnaround time by improving contract and audit workflows, and prioritizing urgent cases.
- Trained and mentored team members to support continuous improvement and knowledge sharing.
- Proactively identified opportunities for process improvement and risk mitigation.
- Managed a portfolio of contracts, monitoring compliance, and performance metrics to maintain high standards.
- Negotiated complex contracts with suppliers, focusing on cost reduction and value for the company.
Junior Internal Auditor
UPS Logistics
Pune
03.2020 - 11.2022
- Assisted in executing internal audits across shipment, freight, warehouse, billing, and last-mile delivery processes.
- Supported risk-based audits of logistics operations, revenue leakage controls, and shipment documentation accuracy.
- Participated in process walkthroughs covering order booking, shipment movement, POD (Proof of Delivery), and invoicing flows.
- Performed sample testing of shipment records, billing data, credit notes, and customer invoices under senior supervision.
- Verified compliance with SOPs, service-level agreements, and regulatory/customs documentation requirements.
- Reviewed freight charges, accessorial fees, and contract rate applications for accuracy.
- Checked POD, tracking records, and delivery exception logs for control compliance, and data integrity.
- Prepared audit working papers, and maintained testing evidence for review by senior auditors.
- Coordinated with operations, customer service, finance, and warehouse teams to obtain audit data and clarifications.
- Assisted in identifying control gaps, operational risks, and process inefficiencies in shipment workflows.
- Supported the follow-up of audit observations and tracked corrective action status with process owners.
- Helped review claims, refunds, and credit note cases to validate approvals and supporting documents.
- Contributed to fraud risk checks related to shipment adjustments, billing overrides, and manual entries.
Financial Admin - Contract Associate
UPS
Pune
04.2015 - 03.2020
- Processed bids and contracts with 100% accuracy and regulatory compliance across multiple European regions, ensuring seamless execution and adherence to organizational standards.
- Trained and mentored new team members, helping them achieve consistent operational excellence, and ensuring alignment with quality benchmarks.
- · Provided comprehensive internal audit support, ensuring strict adherence to UPS global policies and identifying areas for risk mitigation and process improvement.
- · Recognized with the ‘Horizon Award' (2015) and ‘Spark of Brilliance' (2016) for demonstrating exceptional performance, reliability, and commitment to organizational goals.
- · Developed and maintained robust financial reporting systems, significantly improving data accuracy and contributing to more efficient budget planning and management.
- · Collaborated with cross-functional teams to design and implement process improvement initiatives, reducing financial discrepancies and enhancing operational efficiency.
- · Led targeted training sessions for junior staff on financial processes and best practices, promoting a culture of precision, compliance, and accountability within the team.
Education
MBA -
D. Y. Patil School of Management, Pune University
Pune01.2015
B.Com -
Dera Natung Government College, Rajiv Gandhi University
01.2013
H.S.C -
Air Force School Pathankot, CBSE
01.2010
S.S.C -
Air Force School Pathankot, CBSE
01.2008
Skills
- Contract Management (QTC / E2K / Contracting)
- Internal Auditing & Compliance
- Risk assessment
- Internal controls
- Audit reporting
- Freight forwarding
- Supply Chain Management
- Data analysis and documentation
- Error research, root-cause analysis
- Escalation, CN Management
- OTC–QTC process auditing
- Team management
- Coaching and mentoring
Tools
- Salesforce
- Oracle CVR
- MS Excel
- SAP
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge. — Pallavi Singh
Timeline
Senior-Internal Auditor
Genpact
05.2023 - 02.2026
Contract Specialist
CDK Global
11.2022 - 04.2023
Junior Internal Auditor
UPS Logistics
03.2020 - 11.2022
Financial Admin - Contract Associate
UPS
04.2015 - 03.2020
MBA -
D. Y. Patil School of Management, Pune University
B.Com -
Dera Natung Government College, Rajiv Gandhi University
H.S.C -
Air Force School Pathankot, CBSE
S.S.C -
Air Force School Pathankot, CBSE