Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Certification
Languages
Timeline
Generic

Pallavi Soni

JAIPUR

Summary

Results-driven finance professional with expertise in accounts reconciliation, customer service, and auditing. Demonstrated success in leading finance teams, ensuring data integrity, and optimizing operational processes. Seeking international opportunities to apply skills in financial operations and quality management. Committed to enhancing customer experience and contributing to organizational success in diverse environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Executive

De Lage Landen (DLL)
12.2023 - Current
  • Managing auditing, booking, and funding processes for Canadian business operations.
  • Overseeing team management tasks including tracker maintenance, quality assurance, and process improvement initiatives.
  • Provide Training to new joiners.
  • Helping TE DT Team in engaging Curricular Activities

Management Trainee (Finance & Accounts Reconciliation Manager)

Genpact
12.2017 - 12.2023
  • Initially joined the Australian Banking division, later transitioned to the US Finance R2R (Record to Report) process.
  • Led account reconciliation processes ensuring financial data accuracy and integrity.
  • Identified discrepancies and implemented improved reconciliation procedures to strengthen operational efficiency.
  • Demonstrated strong leadership, attention to detail, and process optimization skills over 6 years of tenure.

Customer Service Associate

Teleperformance (TP)
03.2017 - 12.2017
  • Acted as the first point of contact for customer queries and support, achieving the highest customer feedback ratings.
  • Resolved customer issues efficiently, answered inquiries, and maintained high standards of professionalism and customer satisfaction.

Customer Care Executive & Data Entry Operator

VKALP Outsourcing Services
12.2015 - 03.2017
  • Provided proactive and empathetic customer service, resolving issues and addressing inquiries with a focus on customer satisfaction.
  • Collected and managed customer data for internal records and process improvement.

Education

MBA/PGDM -

SGV University
12.2025

Bachelor of Commerce (B.Com) -

HNB Garhwal University
12.2014

XIIth -

MP Board
12.2011

Xth -

MP Board
12.2009

Skills

  • Financial auditing and reconciliation
  • Booking and funding operations
  • Quality management
  • Customer service excellence
  • Data analysis and reporting
  • Team leadership
  • International client management
  • Process improvement

Accomplishments

  • Promoted to Process Developer at Genpact (2019) for consistent performance and leadership.
  • Promoted to Management Trainee at Genpact (2021) based on exceptional contribution and growth.
  • Awarded 'Silver Star Best Performer' at Genpact in 2021.
  • Received a 'Bronze Award' for consistent best performance in the team (Genpact, 2020)
  • Consistent Client Appreciation received via email for outstanding service and deliverables.

Hobbies and Interests

  • Reading
  • Cooking
  • Travelling

Languages

  • English (Fluent)
  • Hindi (Fluent)

Certification

Awarded "Silver Star Best Performer" at Genpact in 2021

Received "Bronze Award" for consistent best performance in team (Genpact, 2020)

Languages

Hindi
First Language
English
Beginner
A1

Timeline

Senior Executive

De Lage Landen (DLL)
12.2023 - Current

Management Trainee (Finance & Accounts Reconciliation Manager)

Genpact
12.2017 - 12.2023

Customer Service Associate

Teleperformance (TP)
03.2017 - 12.2017

Customer Care Executive & Data Entry Operator

VKALP Outsourcing Services
12.2015 - 03.2017

MBA/PGDM -

SGV University

Bachelor of Commerce (B.Com) -

HNB Garhwal University

XIIth -

MP Board

Xth -

MP Board

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Pallavi Soni