Pallavi S. Sanil
Bangalore
Summary
Results-oriented Assistant Manager with expertise in Employee Relations and Financial Transaction Processing. Supported HR policies and procedures, enhancing employee onboarding experiences and ensuring regulatory compliance. Committed to delivering exceptional customer service and driving organisational success.
Overview
9
9
years of professional experience
Work History
Assistant Manager
IDBI Bank Ltd.
10.2014 - 02.2020
- Assisted HR department in daily operations and employee relations tasks.
- Supported General Manager - HR & Support on human resource matters, policies, and procedures.
- Designed and executed new joiners induction program.
- Investigated staff complaints, gathered evidence, and provided fact-based insights on employee relations issues.
- Co-ordinated with Assistant General Manager to ensure ER cases are properly coded, tracked and closed with proper follow-ups.
- Executed issuance of transfer orders, maintained and analyzed latest employee data through Oracle HRMS.
- Handled leave regularization, Salary Stop/Restoration of employee in Oracle HRMS.
- Customer Service Executive and Relationship Manager (1st Oct 2014 - Feb 11th 2017)
- Cultivated business relationships through timely and efficient service delivery.
- Conducted client meetings to facilitate account openings and financial services.
- Procured NRE and NRO Accounts and processed documentation.
- Carrying out Branch operations which includes generating Account statements, Funds transfer, NEFT and RTGS transactions, Client balance confirmation, processing various tax payments like VAT, CST, Profession tax.
- Cross selling of other banking products such as Gift card, World Currency Card, Cash cards.
- Managed a team of support executives to resolve operational challenges efficiently.
- AML Analyst, Anti Money Laundering Cell (15th July 2019 - 7th Feb 2020)
- Analysed alerts and investigated daily transactional activities to detect money laundering done by customers or terrorist financing activity conducted.
- Performed analytical reviews on transactional data, summarised findings, and submitted actionable recommendations for further review.
- Prepared STR (Suspicious Transaction Report) for further review.
Executive
IDBI Bank Ltd.
08.2011 - 09.2014
- Operated Teller Service counter, delivering prompt assistance to customers for their banking needs.
- Handled various customer queries and complaints.
- Processed NEFT, RTGS transactions and various interbank transfer entries.
- Managed clearing desk, inputting clearing cheques in Excel and processing cheque returns.
- Processed miscellaneous requests including form 15 G/H updates, transfer requests, KYC updates for savings accounts, and account closure requests.
- Coordinated dispatch of forms to CPU, ensuring timely delivery of all banking documents.
- Oversaw the secure storage and management of Debit Cards and Cheque Books.
- Handled Passbook, Fixed Deposits receipt and DD/Pay order Printing desk.
- Processed Cash Card forms and salaries for the same.
- Processed miscellaneous requests including form 15 G/H updates, transfer requests, KYC updates for savings accounts, and account closure requests.
Education
Bachelor of Commerce - Banking & Insurance
L.S Raheja College of Arts and Commerce
Mumbai, MH01-2011
Higher Secondary Certification -
L.S. Raheja College of Arts & Commerce
Mumbai, MH01-2008
Secondary School Certification -
St. Charles High School
Mumbai, MH01-2006
Skills
- Customer service
- Client management
- Employee relations
- Regulatory compliance
- Transaction processing
- Investigative analysis
- Team leadership
- Excellent communication
- Customer engagement
Accomplishments
- Promoted in 1st attempt to Assistant Manager
- Participated in 'Group Dance Competition' in college and won the 1st prize.
- Participated in the International Seminar on Frauds at India Forensic and stood as the 1st runner up.
Languages Known
English
Hindi
Marathi
Tulu
Custom Section
- Bachelor of Commerce - Banking & Insurance, L.S Raheja College of Arts and Commerce, 2011
- Higher Secondary Certification, L.S. Raheja College of Arts & Commerce, Maharashtra Board, 2008
- Secondary School Certification, St. Charles High School, Maharashtra State Board, 2006
Disclaimer
I hereby declare that all the above-mentioned information is accurate & true to the best of my knowledge.
Personal Information
Passport Number: L-4758508
Timeline
Assistant Manager
IDBI Bank Ltd.
10.2014 - 02.2020
Executive
IDBI Bank Ltd.
08.2011 - 09.2014
Bachelor of Commerce - Banking & Insurance
L.S Raheja College of Arts and Commerce
Higher Secondary Certification -
L.S. Raheja College of Arts & Commerce
Secondary School Certification -
St. Charles High School