Pallavi Taneja
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Amazon Development Center
New Delhi
09.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sr Account Manager
Encore Capital Group
Gurugram
07.2012 - 08.2022
- Identified opportunities for process improvement within the collections department.
- Researched account discrepancies and identified areas of improvement in the collections process.
- Monitored customer accounts for payment trends, credit worthiness and compliance with terms.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
Education
Graduation In BA Programming -
Delhi University
01-2010
High School Diploma -
JD Tytler School
01-2006
Skills
- Customer Support
- Inbound and Outbound Calling
- MS Office Proficiency
- Team Collaboration
- Inventory Control
Expertise
English, Hindi, People Management, Communication Skills, Computer Proficiency, Problem Solving Abilities, Analytical Skills
Languages
Hindi & English
References
Encore capital Group,July 2012 Tarun Sangwan - Sep 2022, Customer Service Associate, Amazon Development Center, Sept. 2022 - Present, Team Manager
Timeline
Customer Service Associate
Amazon Development Center
09.2022 - Current
Sr Account Manager
Encore Capital Group
07.2012 - 08.2022
Graduation In BA Programming -
Delhi University
High School Diploma -
JD Tytler School
Similar Profiles
Ayesha KhanAyesha Khan
HR Assistant at Employee Resource Center at Amazon Development Center Private Ltd IndiaHR Assistant at Employee Resource Center at Amazon Development Center Private Ltd India
Bharath ArrojuBharath Arroju
Specialist Customer Service Representative at Amazon Development CenterSpecialist Customer Service Representative at Amazon Development Center
ASHOK KUMAR HASHOK KUMAR H
Support Engineer IV at Amazon Development CenterSupport Engineer IV at Amazon Development Center
JUVERIYA SHAIKHJUVERIYA SHAIKH
Customer Service Associate at Amazon Development CenterCustomer Service Associate at Amazon Development Center
MA. ELEANOR HIRAMISMA. ELEANOR HIRAMIS
Customer Service Associate/Logistics Customer Service Associate at Amazon Operation Services Philippines, IncCustomer Service Associate/Logistics Customer Service Associate at Amazon Operation Services Philippines, Inc