Pallavi T S
Bangalore,Karnataka
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Manipal Hospital
10.2023 - Current
- Assisted with patient preparation and ongoing care, including vital signs monitoring.
- Managed patient records, appointments, and follow-up scheduling.
- Collaborated with the healthcare team on patient care planning.
- Served as a patient point of contact for information and navigation.
- Supported inventory and restocking of medical supplies.
- Ensured adherence to hospital policies, safety, and compliance.
- Documented patient interactions and reported relevant observations.
- Engaged in continuous learning and professional development.
- Provided excellent customer service to patients and their families.
- Supported multidisciplinary team efforts for seamless patient care.
Customer Service Associate - Reliance Smart Point
Reliance
01.2019 - 06.2022
- Ensured error-free billing for every customer, fast check out, and communication of offers at the store
- Ensured cash tallying after sales
Telecaller – SBI Credit Cards
SBI Bank
09.2017 - 12.2018
- Made outbound calls to potential and existing customers to promote SBI Credit Card offerings.
- Provided detailed information about product features, benefits, and promotional offers.
- Addressed customer inquiries, resolved issues, and captured feedback to improve service quality.
- Maintained accurate records of customer interactions and sales activities.
- Achieved daily/monthly targets consistently while ensuring customer satisfaction.
Education
B.Sc - PCM
Davanagere University
Davanagere05.2015
Skills
- Critical thinking skills
- Organizational skills
- Appointment scheduling
LANGUAGES
English
Hindi
Kannada
Telugu
References
- Deva Kumar, M, Transplant Coordinator, 9900064291, Manipal Hospital
- Alka, Jha, Out Patient Experience Manager, 9538432377, Manipal Hospital
Timeline
Patient Care Coordinator
Manipal Hospital
10.2023 - Current
Customer Service Associate - Reliance Smart Point
Reliance
01.2019 - 06.2022
Telecaller – SBI Credit Cards
SBI Bank
09.2017 - 12.2018
B.Sc - PCM
Davanagere University
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