PALLAVI PARULEKAR

• Partnered with sales execution managed over 50+ client portfolio for mixed trade relations, ensuring balanced contribution for achieving targeted monthly volume.
• Maintained accuracy of 98% in rate quotations and rate agreement filing as per KPI, responsibly did filtering of rate request to ensure cargo identified and quoted is align to company aspirations.
• Evaluated trade wise strengths and weaknesses of clients and provided constructive feedback to sale team to develop further strategy to generate more business.
• Managed key accounts, ensuring consistent revenue generation and high client satisfaction levels.
• Coordinated cross-functional teams to ensure seamless execution in additional product such as first mile from start to finish.
• Negotiated contracts with clients to secure long-term CVA business.
• Answered customer questions about products and services, helped locate and promote additional products to generate an extra / additional revenue of all formats.
• Resolved escalated customer issues promptly, maintaining positive relationships while addressing concerns effectively to contribute in CES/NPS score to be in line with Global aspiration.
• Streamlined sales processes for increased efficiency and productivity such long term validity in contract and free time filing.
• Space Allocation management: proactively Monitored customer volume commitment and vessel space situation and performed rigorous follow up wherever required to optimize the space utilization.
• Filing/publishing rates, service contracts and amendments with FMC.
• Mentored junior sales staff, contributing to their professional growth and development.
• Facilitated regular team meetings, fostering open communication and collaboration among colleagues.
  

• Making process of onboarding new customers as flawless as possible by developing dialogue with customer before commencement, understanding their current set up, their expectation from product and explaining our system / organizational requirements.
• Handle complete end-to-end query resolution for first mile and last mile product.
• Responsible for updating correct transport leg and securing shipments for first mile / last mile.
• Spearheaded exceptions and resolved complex problems that impacted shipment management and operational flow of FM / LM shipments.
• Liaise with Operations TD as required to ensure truck/equipment reach factory timely.
• Trailing allocation team for space confirmation.
• Ensure that customers are serve in timely and professional manner in to order to create a unique user experiences.
• Coordinating with vendors and customers towards container planning (container availability, details of stuffing plan).
• Compliant check for OLF and DLF retrieval to avoid revenue leakage.
• Conduct a customer satisfaction surveys to stay relevant, improved upon services and to retain customers.
• Partner with Inland steering/sales ,TD to ensure we meet our numbers on Budget.
• Analyze/Explore ways to enhance experience for customers, improve service so we deliver quality service.
• Resolve dispute queries raised by customers and internal team towards invoices.

• Handling VIP Customer's export nominated shipments for US, Europe, Middle East and Inter Asia. Ensuring timely update towards shipment status, BL completion and required information by client.
• Confirm / Re-validate / Amend daily Bookings Received from Shippers / forwarders, & send Booking confirmations through Internal system.
• Incorporate any changes/Amendments/completion of Bill of lading as required by customers.
• Creating / sending trade notices on service changes, charges and other business issues also uploading same on website
• Maintaining equipment status on daily basis, informing customers towards detention.
• Updating customer regarding changes in vessel details, shut out message, revision in schedules, new services & products via Email.
• Ensure protection of space for onward connections with the transshipment port for global customers / Handling DG Shipments.
• Taking the DG approval from DG Desk/Tran-shipment Vessel operator.
• Creating NON BL Invoices for charges applicable against Shut out, Ground Rent, Shifting, POD change, Reefer Variance, Detention, notify customer and take necessary follow up towards recovery.
• Obtaining approvals for special operational activities such as Diversion/ DIT/ Marry up of cargo on board.
• Sending Shutout / Service failure notifications to customers & ensure to update systems notes suitably.
• Preparing various Certificates – NMC, Landing and Vessel etc. as per customer requirement & ensure collection of applicable charges per designed process.
• Follow up for BL drafts for US bound cargo along with Manifest issue if any for MBL + HBL

Other additional tasks.

• Contributed in training new joiners to have product knowledge and best practices.
• Ensured proper execution and transition process smoothly to minimize impact on daily activities.
• Constantly monitoring the processes & ensuring feedback, so that the transition has nil impact to service level in deliverable to the customers seamlessly and to regain turnaround time of 2 hours for query resolution.
• Proactively worked on space management by coordinating with vessel operators to avoid violation.
• Promoted Share point / Web page solutions to customer to reduce inbound call levels to 45%