Summary
Overview
Work History
Education
Skills
Career Overview
Accomplishments
Personal Information
Disclaimer
Languages
Timeline
Generic
Pallikonda Premkumar

Pallikonda Premkumar

Secunderabad

Summary

Professional with over 3 years of reporting, operational and transaction quality experience in Insurance Domain. Operates in highly regulated environment. Seeking opportunity to provide excellent output in a team environment that will positively impact business decisions while continuing to develop and enhance career growth.

Overview

3
3
years of professional experience

Work History

Senior Process Executive – Data

Cognizant Technology Solutions
10.2021 - Current
  • Managed life and annuity insurance applications via BPM tool, including both non-electronic and electronic submissions
  • Ensured accurate and compliant processing of non-electronic (manual) applications and review of electronic (automated) applications following SOPs
  • Led a team of 10 members, overseeing task allocation to meet TAT (Turn Around Time) requirements
  • Delivered high production numbers, balancing regular tasks with additional responsibilities
  • Communicated with clients for clarifications, sharing responses with the team to resolve queries efficiently
  • Prepared detailed analyses on escalations and provided insights to clients
  • Provide process training to new processors
  • Update SOPs regularly based on updates received from the client
  • Implement and analysis date to create daily, weekly, and monthly reports

Transaction Quality

Cognizant Technology Solutions
01.2023 - Current
  • Completing Quality audits both remote and side-by-side as per the SLA
  • Preparing & presenting RCA and conducting CAPA activities
  • Preparing action plans and effectively implementing them
  • Conducting Monthly PKTs to ensure the team is up to date with the process
  • Preparing and publishing Quality dashboard and Error log to the internal and external stakeholders
  • Providing Coaching and feedback to the associates
  • Maintaining the Quality parameters and evidence required for the Internal audits
  • Maintaining and updating the Process documents, update trackers
  • Managing the team in TLs absence

Education

B.COM - Computer

St. Mary’s Centenary Degree College (O.U)
Secunderabad
01.2020

INTERMEDIATE -

St. Mary’s Centenary Jr. College
Secunderabad
01.2017

S.S.C -

BRJC Parsi High School
Secunderabad
01.2015

Skills

  • Microsoft Office
  • Analytical skills
  • Reporting skills

Career Overview

To work in learning and a challenging environment, utilizing my skills, experience, and knowledge to be the best of my abilities and contribute positively to my personal growth as well as to the growth of the organization.

Accomplishments

  • Recognized with Client Appreciation for consistent high-quality performance.
  • Awarded 'Top Performer' for achieving the highest production numbers while maintaining excellent quality standards.

Personal Information

  • Date of Birth: 06/22/99
  • Nationality: Indian
  • Marital Status: Unmarried

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Languages

English
Hindi
Telugu

Timeline

Transaction Quality

Cognizant Technology Solutions
01.2023 - Current

Senior Process Executive – Data

Cognizant Technology Solutions
10.2021 - Current

B.COM - Computer

St. Mary’s Centenary Degree College (O.U)

INTERMEDIATE -

St. Mary’s Centenary Jr. College

S.S.C -

BRJC Parsi High School

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Pallikonda Premkumar