Palon A. Robinson
Merrillville
Summary
Experienced Customer Service Specialist with 10+ years of expertise in the full recruitment cycle. Skilled in candidate hiring, background checks, onboarding, and training processes. Demonstrates exceptional organizational skills and adaptability, effectively managing multiple tasks with efficiency and accuracy. Motivated and results-oriented professional with a strong track record in HR administration. Proficient in Office 365, dedicated to providing exceptional HR support and customer service to drive organizational success.
Overview
11
11
years of professional experience
Work History
Program Specialist
People2.0
03.2024 - Current
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Established goals and created action plans to achieve goals.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Implemented and managed payroll setups for more than 100 clients.
- Coordinated the onboarding of 100+ clients efficiently.
Customer Service Specialist
Mielle Organics LLC
01.2023 - 01.2024
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opened and maintained customer accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
Onboarding Specialist Team Lead
Vendorpass
01.2019 - 01.2023
- Supervise a 7-person team and hold biweekly check-in sessions to ensure training is updated, resolve issues with onboards and upcoming updates to policies and procedures
- Coordinate the onboarding process, ensuring that all pre-employment processes and forms are completed accurately
- Provide beneficial advice and support to new employees, answer questions, and resolve any problematic issues
- Analyze client data, manage periodic projection, and annual planning to meet client needs
- Implement a new recruitment strategy that has resulted in a 50% increase in qualified applicants
Recruiting Coordinator
CSX Transportation
01.2018 - 01.2019
- Developed and maintained relationships with external recruitment agencies to ensure a steady stream of qualified candidates for open positions
- Managed and maintained all applicant tracking systems and databases to ensure accurate and up-to-date candidate information
- Improved candidate quality by 25% by working diligently to refine the screening process
Talent Acquisition Specialist
FedEx Ground
01.2014 - 01.2018
- Facilitated full lifecycle of the recruiting process by sourcing and screening qualified candidates through various methods, pre-employment screenings, background checks and offer or rescind decisions confirmations
- Collaborated with hiring managers and HR business partners to develop and implement talent acquisition strategies that align with the organization's goals and objectives
- Reduced the time- to- fill for open positions by 20% by contributing to various recruitment campaigns
Education
Certification -
Office Administration Certification
Skills
- Recruitment
- Human Resources Support
- Problem Resolution
- Talent Acquisition
- New hire onboarding
- Customer Service
- Employee resolution
- Communication
- Strong attention to detail
- Strategic thinking
Timeline
Program Specialist
People2.0
03.2024 - Current
Customer Service Specialist
Mielle Organics LLC
01.2023 - 01.2024
Onboarding Specialist Team Lead
Vendorpass
01.2019 - 01.2023
Recruiting Coordinator
CSX Transportation
01.2018 - 01.2019
Talent Acquisition Specialist
FedEx Ground
01.2014 - 01.2018
Certification -
Office Administration Certification
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