Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Father's Name
Personal Information
Certification
Timeline
Generic
Palraj Kumanan

Palraj Kumanan

Coimbatore

Summary

Personable and knowledgeable IT technical support Lead with 7 years of experience assisting customers with various VoIP related software issues. Provide in-depth technical support to client at first level of support. Solving 99%issue in without transferring management team and development team. Seeking and provide an expert technical support to our UAE clients.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Engineer

HCL Technology
01.2023 - 09.2023

Network Engineer

INI Systems Pvt Ltd.
06.2019 - 09.2022

Technical support engineer

3VAYSTechnologies Pvt Ltd.
04.2017 - 05.2019

Education

Bachelor of Engineering in Computer Science -

Sri Vidya College of Engineering & Technology
Virudhunagar
01.2015

Skills

  • Linux, Windows
  • MySQL
  • Eye Beam, Wire shark, Git Bash
  • Communication and Email composing
  • Experience working in an Agile(SCRUM) environment/team focusing on sprint by sprint deliveries
  • Experience with JIRA Software for test planning
  • Ability to derive test scenarios from user stories and use cases
  • Patience and sincerity

Accomplishments

3 Times successfully Given 9 month's onsite support to our DUBAI clients.

Languages

Tamil
English

Father's Name

S.Kumanan

Personal Information

Date of Birth: 10/27/93

Certification

CCNA

AWS

Timeline

Lead Engineer

HCL Technology
01.2023 - 09.2023

Network Engineer

INI Systems Pvt Ltd.
06.2019 - 09.2022

Technical support engineer

3VAYSTechnologies Pvt Ltd.
04.2017 - 05.2019

Bachelor of Engineering in Computer Science -

Sri Vidya College of Engineering & Technology
Palraj Kumanan