Consumer Insights Consultant with over 6 years of expertise with multinational firms, including Gallagher (Fortune 500), Boston Consulting Group and Nielsen. Currently contributing to Arthur J Gallagher's Strategy team, specializing in Market Assessment, Consumer Research, Market Entry and Brand Strategy projects.
Overview
6
6
years of professional experience
Work History
Senior Consultant
Arthur J. Gallagher & Company
Bangalore
12.2021 - Current
Formulated growth strategies for Gallagher by analyzing global & regional trends, tracking competitors' business models, new capabilities & new business initiatives
Planned and conducted comprehensive qualitative studies, including field observations, interviews, diary studies, and both remote and in-person usability testing for various products.
Led consumer segmentation projects utilizing advanced statistical techniques and market research methodologies to identify distinct consumer groups and their preferences, enabling targeted marketing strategies and product development
Conducted thorough lost customer analysis to identify reasons for customer churn and develop strategies to win back lapsed customers, resulting in a significant increase in customer retention rates for several clients
Designed and executed employee opinion studies to gauge employee satisfaction, engagement, and identify areas for improvement, ultimately contributing to enhanced organizational culture and employee retention
Presented findings and strategic recommendations to senior leadership teams, effectively communicating complex insights in a clear and concise manner to facilitate decision-making
Strategy Analyst
Boston Consulting Group
Bangalore
05.2020 - 11.2021
Collaborated with Partners to deliver comprehensive client solutions globally, focusing on consumer strategy, competitive analysis, and profit optimization across diverse brands and industries.
Developed sophisticated consumer strategy frameworks for Fortune 500 companies, including Brand Funnel, Perception Analysis, Net Promoter Score (NPS), and advanced segmentation techniques.
Led research initiatives within dedicated squads, recommending appropriate methodologies to capture valuable insights for product growth and improvement.
Summarized key findings from surveys, offering insights into their implications and providing strategic recommendations based on the results.
Analyzed customer behavior and trends to enhance targeting strategies and interpret product performance metrics.
Executed detailed industry analyses, generating insightful viewpoints and trend reports utilized by clients and internal stakeholders.
Research Executive
Nielsen
Bangalore
07.2018 - 05.2020
Led comprehensive project lifecycle management, from initiation and setup to data analysis and final report delivery for high-impact research initiatives.
Conducted in-depth data analysis, utilizing key performance indicators to craft compelling narratives on Market Effectiveness and Brand Health for a leading global E-Commerce entity.
Delivered critical insights on brand campaigns, synthesizing performance data with diverse factors and KPIs to enhance strategic storytelling.
Applied advanced statistical methods, including linear regression and multivariate analysis, to inform and drive client business strategies with evidence-based recommendations.
Fostered robust client relationships through ongoing engagement, delivering valuable insights and recommending actionable steps to elevate brand presence.
Education
Marketing And Finance -
IBS Mumbai
01.2018
Bachelor of Economics -
IGNOU
02-2016
Skills
Power BI and SQL
MS Office and Advanced Excel
Field Observations
Survey Designing
Max Diff and Conjoint
Focus Groups and Diary Studies
Concept Testing
Consumer Research
Social Listening
Linear Regression
Competitor Benchmarking
Due Diligence
Market Entry
Market Segmentation
Secondary and Primary Research
SPSS
Awards
BCG Award (2021) for high standards of quality & performance
Nielsen Simply Excellent Awards (2018 and 2019)
Cricket - State/National Player & India U19 Probable (2006 - 2015)
Senior Vice President, Affinity Call Center at Arthur J. Gallagher & CompanySenior Vice President, Affinity Call Center at Arthur J. Gallagher & Company