Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
References
Timeline
Generic

Palvi Modi

Mississauga

Summary

Proactive Customer Service Executive with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service to a position with an established company. Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Executive

VN Solutions
Mississauga
04.2022 - Current
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Identified opportunities for process improvement within the customer service department.

Customer Service Cashier

India Bazaar
Etobicoke
10.2021 - 04.2022
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

International Business Management - Business Management

Niagara College
Toronto, ON
04-2023

Agri. Business Management - Business Management

Fanshawe College
London, ON
05-2022

Bachelor of Science - Agriculture

Govt. Mohindra College
Patiala, Punjab, IN
05-2020

Skills

  • Customer Needs Assessment
  • Customer Relationship Management
  • Troubleshooting
  • Account Management
  • Returns processing
  • Appointment Coordination
  • Feedback Analysis
  • Exceptional written and verbal communication skills
  • Conflict resolution
  • decent familiarity with Microsoft Office
  • Data analysis skills

Languages

Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Affiliations

  • Public Speaking
  • Learning New Languages
  • Problem Solving Games
  • Reading books

Certification

  • Certificate of International Logistics issued on March 24, 2023.

References

References available upon request.

Timeline

Customer Service Executive

VN Solutions
04.2022 - Current

Customer Service Cashier

India Bazaar
10.2021 - 04.2022

International Business Management - Business Management

Niagara College

Agri. Business Management - Business Management

Fanshawe College

Bachelor of Science - Agriculture

Govt. Mohindra College

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Palvi Modi