Palvinder Singh Malli
Nagpur
Summary
A Highly Talented Professional with good communication skills with 14 years of experience in healthcare documentation, medical transcription, and medical scribing with excellent knowledge of Medical Terminology, EHR, EMR, HIPAA compliance, and Ethics as well as in Customer Care Support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Accenture Solutions Private Limited
G
2024.05 - Current
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Health Admin Services Associate
Accenture Solutions Private Limited
Bengaluru
2023.07 - 2024.05
- Dragon Ambient eXperience (DAX) operator
- Listened to recorded patient-doctor conversation and scribed visit notes to be included in the EHR
- Good knowledge of medical terminology, EHR, EMR, HIPAA, Code of Conduts, and ethics
- Maintained quality score of 98% and above within TAT.
- Successfully worked on 9 specialist physicians including Internal Medicine and Family Medicine
- Ensured improvement in quality with performance through pre and post-delivery checks, query resolution and feedback
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Obtained accurate medical histories from patients and documented them into the EMR system.
- Accurately documented patient histories, physical examinations, and diagnoses in medical records.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
Quality Documentation Specialist
Microsoft+Nuance India Private Limited
Bengaluru
2022.07 - 2023.06
- Dragon Ambient eXperience (DAX) operator
- Listened to recorded patient-doctor conversations and scribed visit notes to be included in the EHR
- Good knowledge of medical terminology, EHR, EMR, HIPAA, Code of Conducts, and ethics
- Quality score 98% and above within TAT.
- Handled a team of 18 folks and gave face-to-face feedback to freshers to help them improve productivity and quality
- Successfully worked on 6 specialist physicians including Internal Medicine and Family Medicine.
- Returned dictated reports for physician's review, signature and corrections and inclusion in patients' medical records.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Prepared and sent patient documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
Healthcare Documentation Specialist
Aquity Solutions PVT. LTD.
Nagpur
2010.06 - 2022.07
- Transcribed, edited, and audited recorded medical dictations with 99.3% and above quality score within turn around time (TAT).
- Worked as ASR, executive, and mentor on various processes and trained freshers.
- Good knowledge of medical terminology, demographics, TBP, HIPAA, EHR, EMR, ethics, code of conducts
- Worked in flexible hours as per client requirements.
- Worked for critical clients like CHI, AHS, Deaconess, MUMC.
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
- Scanned documents such as x-rays and laboratory results into the patient's electronic chart.
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
ASR MT
Gemini Bay Transcription PVT. LTD.
Nagpur
2008.12 - 2010.04
- Edited and proofread medical transcription transcripts/ASR drafts
- Recognized, interpreted, and evaluated inconsistencies, discrepancies, and inaccuracies in medical dictation
- Used electronic references and other resources for research appropriately and efficiently to facilitate 100% accuracy, clarity, and completeness of reports
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Maintained quality score of 99.3% within (TAT).
- Compiled referrals for specialist appointments with appropriate documentation attached.
- Obtained accurate medical histories from patients and documented them into the EMR system.
Medical Transcriptionist
Data Management Consultant
Nagpur
2008.03 - 2008.12
- Listened and transcribed the audio recordings by physicians and other healthcare professionals.
- Worked on various Work Types, specially Operative Report, Radiation Report, Emergency Room Reports, Diagnostic Imaging Studies, Discharge Summaries, MFM, Pain Management, Etc. in flexible shifts.
- Quality Score 99% and above within turn around time (TAT).
- Typing speed 55 WPM.
- Good English proficiency and HIPAA knowledge.
Education
B.Com Graduate -
Sindhu Mahavidyalaya College
Nagpur, Maharashtra07.2011
Skills
- U.S. Health Insurance
- Portability and Accountability Act (HIPAA) Experienced
- Data Entry Experienced
- Editing Experienced
- Writing Experienced
- Training Experienced
- Quality Auditing Skillful
- Medical Transcription Expert
- Attention to Detail Expert
- High Level Of Accuracy Expert
- Health Information Management Skillful
- Medical Terminology Expert
- Typing Expert
- Research Skillful
- Customer Support
- Customer Service
- Problem Resolution
Details
Indian, Highly proficient, Native speaker, Very good command
Personal Information
Date of Birth: 09/29/1987
Hobbies and Interests
- Gym
- Music
- Exercise
- Being Active
- Traveling and Exploring
Affiliations
- Honored with Temporary Mentor Role in 2013 in Aquity Solutions.
Accomplishments
- Awarded with experience shield by Aquity Solutions.
Certification
- Advanced Excel.
- HIPAA
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Customer Service Associate
Accenture Solutions Private Limited
2024.05 - Current
Health Admin Services Associate
Accenture Solutions Private Limited
2023.07 - 2024.05
Quality Documentation Specialist
Microsoft+Nuance India Private Limited
2022.07 - 2023.06
Healthcare Documentation Specialist
Aquity Solutions PVT. LTD.
2010.06 - 2022.07
ASR MT
Gemini Bay Transcription PVT. LTD.
2008.12 - 2010.04
Medical Transcriptionist
Data Management Consultant
2008.03 - 2008.12
B.Com Graduate -
Sindhu Mahavidyalaya College
- Advanced Excel.
- HIPAA
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