Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Pamanji Sarala

Dublin

Summary

Having 5+ years of experience as a Certified Scrum Master and IT Project Manager, I have led Agile and ITIL-aligned projects across manufacturing, healthcare, pharma (GMP), and telecom domains. I have gained valuable experience managing cross-functional teams, facilitating Scrum/Safe ceremonies, and ensuring project delivery in compliance-driven environments. I take pride in aligning projects with strategic business goals, managing stakeholder expectations, and coaching teams toward high performance. With a strong foundation in backlog management, sprint planning, and risk mitigation, I am passionate about continuous improvement and operational excellence. My experience also includes combining Agile principles with ITIL practices to drive scalable, high-quality project outcomes in hybrid environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Scrum Master & Project Specialist

LTI Mindtree
Bangalore
07.2021 - 12.2023
  • Lead Agile delivery of digital and cloud transformation projects in the manufacturing domain (e.g., Scania)
  • Facilitate Scrum and SAFE ceremonies including PI Planning, sprint planning, ART events, reviews, retrospectives, and cross-team syncs
  • Manage sprint boards, track velocity, burndown charts, and team health using JIRA, Azure DevOps, and dashboards
  • Collaborate with Product Owners and stakeholders on backlog refinement, prioritization, and sprint goal alignment
  • Apply Agile techniques and practices including story estimation, continuous integration, and engineering practices inspired by XP principles, using GitHub and Azure Pipelines
  • Define and uphold Definition of Done, acceptance criteria, and team working agreements
  • Coach teams on Scrum, SAFE, and Kanban; foster Agile maturity and continuous improvement
  • Enable a self-organizing, value-driven team culture focused on quality and stakeholder transparency
  • Support manufacturing-specific digital initiatives such as shop floor visibility dashboards, production analytics, and plant automation interfaces
  • Ensure compliance with industrial IT and operational technology (OT) security standards
  • Manage mid-sized projects using Agile/SDLC approaches—planning scope, budgets, timelines, risks, and stakeholder engagement
  • Lead stakeholder communications, vendor coordination, implementation oversight, and post-go-live support
  • Facilitate documentation compliance, traceability, UAT coordination, and internal review meetings
  • Drive root cause analysis, process audits, and incident resolution
  • Mentor junior team members and coordinate weekly progress tracking and reporting
  • Apply ITIL practices for managing Change, Incident, and Problem processes using ServiceNow and JIRA
  • Conduct CAB meetings, track SLAs/KPIs, and implement service automation improvements
  • Ensure delivery alignment with Scania manufacturing standards and regulatory compliance
  • Lead planning and execution of integrations using IBM MQ, Kafka, GitHub, and Talend within Scania’s enterprise systems
  • Manage integration backlogs, API governance (REST/SOAP), and data flow optimization
  • Design reusable ETL/ELT pipelines and scalable frameworks for seamless system connectivity
  • Align integration with ITIL-based change/release processes and ensure architecture consistency
  • Monitor integration KPIs and SLAs, report metrics via Power BI, and lead incident root cause analysis
  • Deliver end-to-end Proof of Concepts (POCs), demo integration flows, and document technical outcomes

Jr. Scrum Master | Project Analyst

Mogo Mantra India Pvt Ltd
Hyderabad
07.2018 - 07.2021
  • Support Agile delivery of Salesforce and digital projects across healthcare, pharma (GMP), and telecom, including SG (Surgical Group) and VC (Vision Care) business units
  • Facilitate Scrum ceremonies (daily stand-ups, sprint planning, reviews, retrospectives) and maintain JIRA/DevOps boards
  • Collaborate with Product Owners on backlog grooming, sprint tracking, and resolving team blockers
  • Assist in manual QA processes, including test case preparation, execution, defect logging, and validation using TestRail and Excel
  • Ensure QA documentation and process compliance aligned with GMP, SG, and VC standards
  • Monitor team velocity, identify blockers, and support cross-functional communication for effective sprint execution
  • Contribute to process improvement through retrospectives and feedback loops
  • Coordinate with development, DevOps, and QA teams across distributed environments (telecom and healthcare projects)
  • Optimize Salesforce1 for lead, opportunity, and account management in Surgical and Vision Care domains
  • Manage Salesforce access controls including users, roles, profiles, and groups
  • Assist in sales target analysis through field force data from Surgical Group and Vision Care teams
  • Contribute to digital marketing initiatives—SEO tracking, keyword optimization, campaign performance reporting, and content updates via WordPress
  • Support planning and execution of CRM-based email marketing campaigns, lead generation efforts, and customer engagement strategies
  • Use Google Analytics, social media platforms, and marketing dashboards to analyze user behavior and campaign effectiveness
  • Collaborate with marketing and design teams to improve landing pages and digital experiences
  • Track basic KPIs, generate dashboards, and communicate sprint progress and risks to stakeholders
  • Support ITIL-aligned processes including Incident, Problem, and Change Management using ServiceNow, JIRA, and Excel
  • Participate in CAB meetings, prepare documentation, and track environment issues
  • Handle ticket escalations, service requests, and coordinate after-hours support to meet SLAs
  • Maintain process documentation, contribute to the knowledge base, and support compliance reporting
  • Support integration efforts using IBM MQ, IBM App connect, GitHub, and Kafka
  • Assist in API development (REST/SOAP) and maintain ETL/ELT process
  • Participate in integration testing, data flow validation, and transformation logic review
  • Monitor integration performance, track KPIs, and support root cause analysis for system disruptions
  • Help set up and demonstrate Proof of Concept (POC) integrations for internal and client-facing teams
  • Participate in UAT coordination, weekly client meetings, and internal status reporting
  • Create and maintain project trackers, onboarding access requests, and change documentation
  • Use MS Project, Visio, and Excel for reporting, tracking, and planning support
  • Ensure project delivery aligns with both Agile and ITIL frameworks across telecom, pharma, and healthcare environments

Education

MSc - Digital Marketing & Data Analytics

Dublin, Ireland
01.2025

PG - Project Management

SCDL
Pune, India
01.2023

B. Tech - ECE

Tirupati, India
01.2023

Skills

  • Project Management: Stakeholder Engagement, Microsoft Office Suite, Office 365, MS Project, Visio, Rally
  • Agile Delivery & Scrum: Scrum, SAFE, Kanban, Jira, Planning Poker, MURAL, Scrumwise, Confluence, Sprint Ceremonies, Backlog Grooming, Velocity Tracking
  • ITIL Practices: ITIL v4, Incident, Change, and Problem Management, ServiceNow, BMC Remedy
  • CRM & Digital Marketing: Salesforce CRM, Salesforce Marketing Cloud, HubSpot, Social Media Management, SurveyMonkey, Typeform, Canva, WordPress CMS
  • Integration & Middleware: IBM MQ, Kafka, IBM App Connect, REST/SOAP API Design, ETL/ELT Pipelines
  • Cloud & DevOps: AWS Cloud, Azure, GitHub
  • Analytics & Reporting: Power BI, Excel, Google Analytics, Google Tag Manager, SEO Tools, Semrush
  • Quality & Compliance: UAT Planning, QA Documentation, RCA, Manual Testing, GMP Standards
  • Domain Expertise: Pharma (GMP), Healthcare, Manufacturing
  • Office & Productivity Tools: MS Office Suite, Office 365

Certification

  • PMP (CID: 3626465)
  • CSM (CID: 001276944)
  • CSPO (CID: 001276944)
  • ITILV4(CID:GR671481896SP)
  • IBM MQ V9(Reg:389915936)

Languages

English, Telugu, Hindi

Timeline

Scrum Master & Project Specialist

LTI Mindtree
07.2021 - 12.2023

Jr. Scrum Master | Project Analyst

Mogo Mantra India Pvt Ltd
07.2018 - 07.2021

MSc - Digital Marketing & Data Analytics

PG - Project Management

SCDL

B. Tech - ECE

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Pamanji Sarala